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CRM 4.0 CAL

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Hi all,

I have questions regarding the CRM "Disable" function when adding users & would appreciate if you could help me.

Let's say I have 50 CALs for CRM 4.0 & it's all used up already (50 enabled users).

If I disable 1 of the 50 users (example: John Doe), will I have 1 unused CAL (since I have 49 enabled users only)?
Can I add another user (example: Jane Doe) to CRM by using this CAL? Can I later disable Jane Doe & enable back John Doe?
Can I do this more than once?
Is it true that disabling users via "Disable" function will free up CALs? Are there any MS documents regarding this matter?

Thank you & my apologies if the questions are silly --- still new in CRM.
Thursday, December 30, 2010 9:12 AM

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Answers as follows:

1. yes

2. yes

3. yes

4. yes. You can also change them to Restricted Access Mode or Administrative Access Mode which doesn't consume a CAL.

http://technet.microsoft.com/en-us/library/dd979252.aspx

or use the chat feature on this page to talk to a MS CRM licensing specialist.

http://crm.dynamics.com/en-us/Buynow.aspx

Jerry http://www.crminnovation.com

Thursday, December 30, 2010 2:10 PM
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Thanks.

Wednesday, January 5, 2011 9:16 AM