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Office OneNote was intalled on my new computer as a trial version RRS feed

  • Question

  • Office OneNote was installed on my new computer as a trial version.  I have completely uninstalled the program and was trying to download some language support for my office programs and Onenote was recognized as not authorized even though it is uninstalled.  This seems to be a big flaw in the varification program that is processed when validating authorized office software.  What can i do to completely remove all traces of the onenote trial version software so that this does not happen again.  Please advise as i need this fixed ASAP to continue to do my job.  P.S. all other ofice software passes the inspection.
    Thursday, January 4, 2007 11:53 PM

Answers

  • Hi Allen,

    After following Carey's suggestion, are you still having issues?  If so, please run our diagnostic tool and post the output here.  We can review it and try to find a solution for you.

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the output of the diagnostic tool here for review.

     

    Thanks!
    Michelle

     

    Wednesday, January 24, 2007 1:19 AM

All replies

  • Use the following tool to completely uninstall OneNote:

    Description of the Windows Installer CleanUp Utility
    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Friday, January 5, 2007 2:41 AM
  • Hi Allen,

    After following Carey's suggestion, are you still having issues?  If so, please run our diagnostic tool and post the output here.  We can review it and try to find a solution for you.

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the output of the diagnostic tool here for review.

     

    Thanks!
    Michelle

     

    Wednesday, January 24, 2007 1:19 AM