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Backup fails to start.

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When I try to open the backup function of my onecare, it fails to start and comes up with a message on screen that says "Onecare encountered a problem and cannot start. Click 'get help' for assistance." I've tried everything in the FAQ and whatnot, but nothing seems to work.

Tuesday, December 25, 2007 1:31 AM

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Does everything else in OneCare work normally? I would recommend contacting support.

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

-steve

Wednesday, December 26, 2007 12:16 AM

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