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Windows 7 KMS activation problems RRS feed

  • Question

  • I am having problems with one of my Win7 activations via KMS. 

    Machine was imaged over a week ago and just yesterday it started coming up with Windows not activated, not genuine. 

    Windows activation says 

    Status Not available

    Product ID: Not Available

    I tried to manually run the following commands to activate,but running into other errors. 

    C:\Windows\System32\slmgr.vbs /skms servername

    C:\Windows\System32\slmgr.vbs /ato

    I can set the KMS server using the first command, but after running the second command I get the following error:

    Windows Scrip Host: Error: Product not found

    below are results from MGADiag.exe

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc0000034

    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH

    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=

    Windows Product ID: 00392-918-5000002-85277

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {B1AD1370-8BD6-4484-9307-F7C6E446CAD0}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130318-1533

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings:

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\lsibet\AppData\Local\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B1AD1370-8BD6-4484-9307-F7C6E446CAD0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85277</PID><PIDType>1</PIDType><SID>S-1-5-21-4098695158-358275704-1554249375</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6430</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="7"/><Date>20121008000000.000000+000</Date></BIOS><HWID>548F3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MgAAAAEAAAABAAIAAgACAAAAAgABAAEAln1Chn05ZgJIh6okzBxIbdqbhTwWKKLglmM=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name            OEMID Value      OEMTableID Value

      APIC                                   DELL                     CBX3  

      FACP                                  DELL                     CBX3  

      HPET                                  DELL                     CBX3  

      MCFG                                DELL                     CBX3  

      FPDT                                  DELL                     CBX3  

      SSDT                                  SataRe                 SataTabl

      SSDT                                  SataRe                 SataTabl

      SSDT                                  SataRe                 SataTabl

      DMAR                                INTEL                   SNB

      ASF!                                   INTEL                    HCG

      SLIC                                   DELL                     CBX3  

      SSDT                                  SataRe                 SataTabl

    Tuesday, April 30, 2013 9:10 PM

Answers

  • Hey Noel, 

    Now that I got my hands on the laptop I was able to do a system restore to the date that it was imaged. Seems fine now

    I'll keep it for a day to see if patches will break the machine again, but it appears like it it fine now. 

    Friday, May 17, 2013 5:13 PM

All replies

  • The 0xc0000034 error is often indicative of file system problems -

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 1, 2013 7:32 PM
    Moderator
  • Thanks for the reply Noel. 

    Im working on it now, hope to have CBS.log file uploaded by morning time. 

    Thursday, May 2, 2013 8:48 PM
  • Hi Noel, 

    Again, thank you for your time and help. I have uploaded the CBS.log file to skydrive per request. please let me know what you find. 

    Friday, May 3, 2013 2:37 PM
  • You'll need to post a link to the file - I can't get to it without that :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 8:03 AM
    Moderator
  • sorry man, I thought that was your skyline account/info. 

    https://skydrive.live.com/redir?resid=1823BCB45EC7B0B3!169


    Monday, May 6, 2013 1:35 PM
  • That worked :)

    I can see no significant errors there :( The SFC result is clear, and the remainder of the CBS details are pretty much as expected.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     

    Also  please run another MGADiag report, and post that result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 6, 2013 2:03 PM
    Moderator
  • Hi Noel, 

    Sorry for taking so long to reply. I now have possession of laptop. I have done as you have suggested and ran the CheckSUR tool and re-ran the MGADiag report. please take a look. 

    https://skydrive.live.com/redir?resid=1823BCB45EC7B0B3!133&authkey=!AMSBsJESS-NP4kY

    Friday, May 17, 2013 4:46 PM
  • Hey Noel, 

    Now that I got my hands on the laptop I was able to do a system restore to the date that it was imaged. Seems fine now

    I'll keep it for a day to see if patches will break the machine again, but it appears like it it fine now. 

    Friday, May 17, 2013 5:13 PM
  • Sorry about the late response! - been offline for a while.

    I can see no errors in either CBS or CheckSUR logs, so I'd probably have ended up advising a repair install - if a System Restore worked, that's good to know!

    Thanks for coming back to let us know.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 18, 2013 1:16 PM
    Moderator