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Vista says key is already in use RRS feed

  • Question

  • This problem occurred when Vista on this computer was reinstalled (ran as an upgrade on top of vista using the custom method), it was on SP2 Beta when it was reinstalled and it is now saying the license key is already in use, but it was to my understanding you could reinstall your OS on the same computer as many times as you wanted. Previous times it has been reinstalled has never given us any activation errors before. However, when we go on the validation web site it never comes up with an error.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-TP96C-3CVKD-9QTV6
    Windows Product Key Hash: Zcq6wAIeuXp/O0cydGmz0xZ2IQc=
    Windows Product ID: 89572-011-0079165-71728
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {1B42710E-0688-4063-B5CB-A8090158C63A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B42710E-0688-4063-B5CB-A8090158C63A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9QTV6</PKey><PID>89572-011-0079165-71728</PID><PIDType>5</PIDType><SID>S-1-5-21-2991235386-3749596714-2910439818</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0410   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080326000000.000000+000</Date></BIOS><HWID>43333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 95c6e80a-0ff8-4bd0-95f2-c4a39b79d09e
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00142-011-007916-01-1033-6000.0000-0852009
    Installation ID: 016676090581355154526643365962686605670145400960448696
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 9QTV6
    License Status: Initial grace period
    Time remaining: 43184 minute(s) (29 day(s))

    HWID Data-->
    HWID Hash Current: NgAAAAIAAwABAAEAAQACAAAAAgABAAEAJJSozURwvEkoK9BOkgD4Jvpa8vQa7F7xmnGsVsj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET0
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM


     

    Thursday, March 26, 2009 6:12 PM

Answers

  • Hi sam_c,

      You are correct, Retail copies of Vista can be installed on any number of computers...so long as it's only on one computer at a time.  The reason you are getting this error is because your computer's Hardware ID (created from the hardware IDs of most of the componet hardware on the computer) is significantly different from the last time you Activated.  Vista is informing you that you may be using this key in more then one computer.   If you know you aren't using the key in more then one computer then all you need to do is Activate by Phone (I completey agree that the error message could be a little more...informative).


    Usually the Hardware ID gets changed alittle everytime you add or replace hardware, but some Drivers have been known to change the Hardware ID of the hardware it controls.

     

      To Activate by Phone, Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.



    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 6:47 PM

All replies

  • Hi sam_c,

      You are correct, Retail copies of Vista can be installed on any number of computers...so long as it's only on one computer at a time.  The reason you are getting this error is because your computer's Hardware ID (created from the hardware IDs of most of the componet hardware on the computer) is significantly different from the last time you Activated.  Vista is informing you that you may be using this key in more then one computer.   If you know you aren't using the key in more then one computer then all you need to do is Activate by Phone (I completey agree that the error message could be a little more...informative).


    Usually the Hardware ID gets changed alittle everytime you add or replace hardware, but some Drivers have been known to change the Hardware ID of the hardware it controls.

     

      To Activate by Phone, Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.



    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 6:47 PM
  • Hi many thanks that did the trick!
    Thursday, March 26, 2009 9:49 PM