incident activation history data

• Question

• 

  

  0

  Sign in to vote

  Hello, I'm familiar with the IncidentResolution table which stores incident resolution information. However, do you know if the CRM DB has a table that stores a record when a CRM incident is activated?

  An incident can be activated and resolved many times. The business wants to be able to query a history of periods between incident activation and resolution. I don't think CRM stores activation history for an incident OTB.

  Can you please confirm that CRM does not store activation history anywhere? Obviously, the incident createdon date would be the first activation date, but I'm looking for a queryable history of subsequent activation dates.

  Tuesday, April 8, 2014 7:56 PM