Degrading Image from CRM Mail Merge RRS feed

  • Question

  • We use the Outlook Client with CRM 2011 to track marketing email.  The email content is edited in Word 2010, saved as a docx template according to the CRM instructions, then uploaded as the template for the mail merge.  Once the mail merge is activated, any minor editing can be done in the merge document.  The document is then sent as an HTML mail merge document.  The problem is is that there is a significant loss of clarity in the recieved email message from the original document!  Has anyone experienced that before?  Any suggestions as to why this is happening and/or how it can be rectified?  We do not want to use a 3ed party email marketing company at this time.
    Wednesday, May 4, 2011 2:23 PM


  • For images with text, make sure to use PNG or at least GIF.  JPG doesn't handle text very well.  Word should handle that just fine.
    Thursday, May 5, 2011 6:16 PM

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