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Win7 'This copy is not Genuine' RRS feed

  • Question

  • Only recent (mid-december 2010) hardware change has been new ram.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KXX8Y-GD69T-8T8YD
    Windows Product Key Hash: 4IBHfG49Ayynz/4noZvJYG47ENU=
    Windows Product ID: 00371-221-2564047-86383
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D5F8DC93-783E-43BF-B8B8-3B076DAC5EC5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D5F8DC93-783E-43BF-B8B8-3B076DAC5EC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8T8YD</PKey><PID>00371-221-2564047-86383</PID><PIDType>5</PIDType><SID>S-1-5-21-647561112-1418569800-3389343777</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 1101</Version><SMBIOSVersion major="2" minor="4"/><Date>20090518000000.000000+000</Date></BIOS><HWID>F9BB3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6DA11917F708ED6</Val><Hash>CqmDJLfsRgil9c56Cdlfj8hUhZY=</Hash><Pid>81599-875-3635434-65622</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-256404-00-2057-7600.0000-0092011
    Installation ID: 018335677320057474658970650761740931344632691806369233
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8T8YD
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 09/01/2011 20:40:09

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:9:2011 20:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgACAAAAAQABAAEA6GEemlRWSCTAIGQhxjBCqsD7kNjvjRwnKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI
      SSDT            Nvidia        ASUSACPI


    Sunday, January 9, 2011 8:45 PM

Answers

All replies

  • http://social.microsoft.com/Forums/en/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Please read the above thread, the key usid in your installation is what is known as an MSDN key that was sold in violation of the original license. MSDN keys are not for resale and were inteded for IT professionals.

    Windows Product ID: 00371-221-2564047-86383

    Note the 221 portion of the ID indicates this is MSDN, I suggest you seek a refund if possible.

    • Marked as answer by Dunk111 Monday, January 10, 2011 11:07 AM
    Sunday, January 9, 2011 9:30 PM
  • Even though I have original packaging with the correct seal etc and a genuine code label inside?

     

    Why are these codes not picked up on first installation? I've been using this software since September and doubt I'll be able to get a refund, even though it was purchased through Amazon, who, I'd like to assume, sell reputable products.

    Sunday, January 9, 2011 9:39 PM
  • Amazon allows third party sales, if it was not a direct purchase from Amazon itself then that would explain it. The keys are not identified until after they have been over activated. my guess is the key you used was sold multiple times.

    Sunday, January 9, 2011 10:01 PM
  • Prompt response from the vendor, hopefully he's genuine although it sounds a bit iffy suggesting MS should refund me... Note the non-genuine notification only started when I installed an optional update for IE8.

     

    Quote:

    I am sorry to hear that, my retail packs are absolutely fine and i do not know why you have received this message i have got the order number noted and i will write to microsoft they are the ones who should refund you as you have bought a retail pack. Sometimes when updating windows 7 it has flaws in the coding and it blocks genuine keys. I have no idea why this has happened and i will write to microsoft and my supplier and i will get back to you with what they say. You should be able to continue using it in the mean time. If it was not legal it would never be installed in the first place. I hope Microsoft have a good explanation for me and yourself. I will get in touch soon. I am a genuine seller and will do my best.

    Sunday, January 9, 2011 10:13 PM
  • he is stalling, I would not be surprised if he disapears soon. I would see what Amazons policy is and file a complaing if possible. I suggest you NOT accept a replacement product or key as it will most likely be MSDN also.
    Sunday, January 9, 2011 11:36 PM
  • Is it possible to determine from the CoA (NOT the product key, the seal label on the dvd case) codes whether this is actually a pirated version, or if MS is over-reacting and blocking legitimate product keys?

    Following all the guidance on http://www.microsoft.com/piracy/ the labels and discs all appear to be legitimate to me.

    Monday, January 10, 2011 10:00 AM
  • "Dunk111" wrote in message news:a5ee0888-213f-4165-95d7-fbd808531b96...

    Is it possible to determine from the CoA (NOT the product key, the seal label on the dvd case) codes whether this is actually a pirated version, or if MS is over-reacting and blocking legitimate product keys?

    Following all the guidance on http://www.microsoft.com/piracy/ the labels and discs all appear to be legitimate to me.


    Simple answer, NO - they are very good copies of the real thing (and may even be the real thing, just stolen or printed after hours), using real codes, but perhaps with some errors thrown in. Only MS knows the whole truth about the specifications for the labeling.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 10:30 AM
    Moderator
  • Just recieved the exact same email from my supplier (softwareman on amazon) It did sound quite genuine to me, but who's to say?

    will wait and see whats offered next

    Monday, January 10, 2011 10:57 AM
  • Would be nice if they'd let us check CoAs before opening packaging, but I guess that'd be too sensible.

    Threatening email to seller time, Thanks for the help guys.

    Monday, January 10, 2011 11:06 AM
  • "Dunk111" wrote in message news:0da1848d-ec55-49ac-9d66-e47617016a92...

    Would be nice if they'd let us check CoAs before opening packaging, but I guess that'd be too sensible.

    Threatening email to seller time, Thanks for the help guys.


    You're welcome - don't delay with filing a claim, as every day counts. You could end up outside Amazon's claim-window, or the vendor could just disappear (as they usually do when the going gets tough) and you're left  holding a dead baby and out of pocket. threats of police/FBI action often work wonders :)
     
    Good luck - let us know how it turns out?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 11:20 AM
    Moderator