Hi, exlive.
You will need to contact your Microsoft Regional Service Center. Their email address (mcphelp@microsoft.com) has been flaky lately (not working well) so you may need to call them on the phone if your email bounces back to you. Please use the following
web page to find the correct contact information for help.
http://www.microsoft.com/learning/en-us/help.aspx.
Have your MCP ID ready.
This web page includes email and phone contact information for your geographic location so you can email or call them directly. They will help you get this figured out.
Do you still have any of your printed exam results? If you do, the information printed on them can be helpful.
Can you log into the Prometric site and see your Candidate History? There will be receipts with exam attempt codes as well as your Pass/Fail records. These may be handy as well when you contact them. Try logging in here and then view
your exam history:
http://www.register.prometric.com/
NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.
Good luck!
Best wishes, Davin Mickelson
