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Diagnostic Report need WGA data analyzed RRS feed

  • Question

  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {849649E2-E4D0-43D6-A77C-D34A76AE2A9B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn.080101-1935
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{849649E2-E4D0-43D6-A77C-D34A76AE2A9B}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3527780318-475317848-3290411647</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GG054AA-ABA a6177c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03   </Version><SMBIOSVersion major="2" minor="5"/><Date>20070601000000.000000+000</Date></BIOS><HWID>31303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>BC527A28ECC7778</Val><Hash>lc/rbfjGdbggOJ5kmy4u/MGnaYs=</Hash><Pid>81607-956-0405912-64123</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Friday, March 14, 2008 2:39 AM

Answers

  • Matt,

    Now I am getting error 2203 and it will not install the program. At this point I am going to restore and leave it alone. Thank you for you help.
    Friday, March 14, 2008 10:24 PM

All replies

  • Your MGA report shows that your Microsoft software is 100% genuine.  Are you having a particular issue?

     

    Friday, March 14, 2008 2:48 AM
  • Yes when I try to download a template in Word it tells me to validate and then it says it is not a genuine product and will not allow me to download the template.
    Friday, March 14, 2008 3:27 PM
  • Please visit http://www.microsoft.com/genuine/office/WhyValidate.aspx

    and click on Validate Office.  Does it pass validation?  If not,

    what error message is displayed?

    Friday, March 14, 2008 3:37 PM
  • Hello Tim,

     

    This is due to the trial version of the Home and Student Office Suite you have installed on your machine, once you uninstall this it should resolve your issues.  If you are still having problems after this, please rerun the MGA diagnostic tool and repost the results.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, March 14, 2008 3:38 PM
  • Yes it passes validation then it tells me it is not a genuine version. Additionally I am not using a trial version it is a full version loaded from a disk.
    Friday, March 14, 2008 6:40 PM
  • Hello Tim,

     

    The MGA report is reporting this as a trial version as it was not installed with a product key, if this is not the case I would highly suggest removing all copies of Office from your system and reinstalling your copy.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, March 14, 2008 6:44 PM
  • Hi Matt,

    I did what you suggested and I still have the same problem. Could the pre-installed Microsoft Works be casuing the problem?
    T.

    Friday, March 14, 2008 7:34 PM
  • Hello Tim,

     

    That shouldn't cause an issue, can you please rerun the MGA diagnostic tool and post the results here.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, March 14, 2008 8:05 PM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {849649E2-E4D0-43D6-A77C-D34A76AE2A9B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn.080101-1935
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{849649E2-E4D0-43D6-A77C-D34A76AE2A9B}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3527780318-475317848-3290411647</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GG054AA-ABA a6177c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03   </Version><SMBIOSVersion major="2" minor="5"/><Date>20070601000000.000000+000</Date></BIOS><HWID>31303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>BC527A28ECC7778</Val><Hash>lc/rbfjGdbggOJ5kmy4u/MGnaYs=</Hash><Pid>81607-956-0405912-64608</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Friday, March 14, 2008 8:18 PM
  • Hello Tim,

     

    You still have 2 copies of Office installed on your machine, Standard and the Home and Student version.  Please uninstall ALL copies of Office, reinstall and try again.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

     

    Friday, March 14, 2008 8:21 PM
  • Matt,

    Now I am getting error 2203 and it will not install the program. At this point I am going to restore and leave it alone. Thank you for you help.
    Friday, March 14, 2008 10:24 PM