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off topic - remote desktop connection RRS feed

  • General discussion

  • I'm new to this forum, so hopefully I've got this question in the right place!

    I have 3 computers that are all in different locations, one at work, one at home, and one at another office.

    Remote desktop connection has always worked for me from the 3rd location (office), no matter what computer I need to connect to, I've never had problems connecting to other computers from this location.

    However, now, my home computer & work computer will not remote connect to the office computer.  I have windows firewall on all three computers, with exceptions (Remote Desktop).  One thing I have noticed though about my office computer, is when I bring up System Properties (under My Computer), and I click Remote, only the Remote Assistance (allow remote assistance invitations to be sent from this computer) is showing, nothing about Remote Desktop Connection (allow users to connect remotely to this computer).  Also, each computer has a password for each user.

    The error message I get when I try to connect to the office computer is:

    The client could not connect to the remote computer.

    Remote connections might not be enabled or the computer might be too busy to accept new connections.

    It is also possible that network problems are preventing your connection.

    Please try connecting again later.  If the problem continues to occur, contact your administrator.

    One more thing:

    I have reset all three modems, as well I have restarted all three computers.

    I have also called my internet provider about connections, they have checked all three locations, and everything seems fine.  All three computers have the same type of internet service.

    Also, the work computer is windows xp, home computer is windows vista, office computer is windows xp.

    Sorry this post is so long!

    Any help at all would be greatly appreciated!

    Thank-you.

    Tuesday, April 8, 2008 9:35 PM

All replies

  • Hello, Susan. 

    You're off topic for this forum, which is dedicated to Windows Live OneCare. You may want to try the Microsoft Public newsgroups here: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx

     

    My first thought is that your problem may well be with a router at each location. When connecting via Remote Desktop to a computer not on your LAN, you would actually be connecting to the public IP address at the remote location, which is usually assigned to the router, and the router knows that all connections on a specific port are to be forwarded to a specific PC in that network. If you need to connect to multiple computers behind a router, you'd need a Terminal Services gateway as a typical consumer ISP has one IP address for your router and the router won't know what PC you wish to connect to if you come at it with a Remote Desktop connection.

     

    This help topic contains information on the basics and some troubleshooting - http://windowshelp.microsoft.com/Windows/en-US/Help/f55326fa-e629-423b-abba-b30f76cc61e61033.mspx

     

    -steve

    Wednesday, April 9, 2008 12:22 PM
    Moderator