Hi,
Could anyone tell me what wrong? And how to make the 1care protection scan normally? It just dissappears after downloading. Thanks, msnEmma
If it is the full installer and it is failing to run after downloading, make sure that you are not using other security software on the PC that may be blocking the installer.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
If you mean the Safety Scanner, then you need to head over to the forum for that product -
http://boards.live.com/safetyboards/board.aspx?BoardID=225
-steve