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Cannot activate my Genuine copy of Windows that I recieved a key and updated yesterday RRS feed

  • Question

  • Tried to activate via Accessories/System Tools/msoobe.exe -> recieved Web site not found alert
    Ran a Genuin Validation tool -> asked for ActiveX enable and did enable from Internet options -> still failed on ActiveX validation
    Copy from MS Genuine Advnced Diagnostics:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4C7MW-84HXP-MQ2DJ
    Windows Product Key Hash: Or6GUBmGnCoYB+Sd4lATDDhx06c=
    Windows Product ID: 76487-076-9477717-22807
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3687B361-EA26-4868-AD73-5D1501E8460B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3687B361-EA26-4868-AD73-5D1501E8460B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ2DJ</PKey><PID>76487-076-9477717-22807</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-2000478354-1801674531</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>ND10                       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>11CB.M015.20090908.RHU</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>90F109900184C065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Microsoft Windows</name><model>YlmF Ghost XP SP2 YE3.0</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, January 31, 2010 6:16 PM

Answers

  • Hello Andrei Kojukhov,

    In your post title you stated that you received a product key and updated your installation of Windows XP Pro on your Samsung computer.

    Based on this, I am assuming that this particular installation of Windows XP Pro was previously identified as a nongenuine installation, and that you purchased a WGA Kit from Microsoft to "genuine-ize" this installation of XP Pro.  When you received the Product Key in your email, you ran the Product Key Updater.

    Upon completion of the PK Updater, you tried to activate the updated installation, but that's when you encountered the problem that you are telling us about now.

    I just wanted to alert you of the possibility that, if your issues cannot be repaired with the assistance of the WGA support staff (a link to which was posted by Darin), then your only other viable option may be to backup and offload your data and, using the genuine Windows installation CD that is part of the WGA Kit (which was to have been mailed to you as part of your purchase), do a clean installation of Windows XP Pro on your Samsung computer.

    For many reasons it is actually preferable to do a clean installation rather than updating a nongenuine installation, not the least of which is that with a clean installation you are assured that your Windows will not have any malware, rootkits, viruses, or other unwanted programs embedded, something you can never be 100% sure about with a nongenuine installation that was updated.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:59 PM
    Friday, February 5, 2010 4:22 PM

All replies

  • Hello Andrei Kojukhov,

      The core issue is that XP needs to be Activated (ActiveX is not required for Activation)  Please see Support Doc KB307890 How to Activate Windows XP http://support.microsoft.com/default.aspx/kb/307890 

    If you still have problems, please post in the 'Install, Upgrade and Activate' section of the XP Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windowsxp


      As for the ActiveX issue, please go to http://www.microsoft.com/genuine/diag and click the Start Diagnostic.  If the page is unable to resolve the issue automaticly, it will provide manual steps.

    If you still have issues installing the ActiveX controls, create a (no cost) support request at http://support.microsoft.com/gp/contactwga

    Thank you,
    Darin MS
    Tuesday, February 2, 2010 9:14 PM
  • Hi Darin MS,

    Yes. That is the sequence I exactly followed.

    From the menu Start/.../Accessories/System Tools/....msoobe.exe -2000 resulted in recieving Web site not found alert 

    Following support doc I was forwarded to Start Diag. Genuine diag claimed that the reason I can't activate is that ActiveX is disable and asked me for manual steps and I swear I did and enabled all ActiveX related Internet options. The Diag tool continued claiming the ActiveX test is failed. So it occured these two issues are related.
    As I understood your suggestion is to post two separate requests for problem resolution?

    Tks,

    Andrei
    Friday, February 5, 2010 9:31 AM
  • Hello Andrei Kojukhov,

    In your post title you stated that you received a product key and updated your installation of Windows XP Pro on your Samsung computer.

    Based on this, I am assuming that this particular installation of Windows XP Pro was previously identified as a nongenuine installation, and that you purchased a WGA Kit from Microsoft to "genuine-ize" this installation of XP Pro.  When you received the Product Key in your email, you ran the Product Key Updater.

    Upon completion of the PK Updater, you tried to activate the updated installation, but that's when you encountered the problem that you are telling us about now.

    I just wanted to alert you of the possibility that, if your issues cannot be repaired with the assistance of the WGA support staff (a link to which was posted by Darin), then your only other viable option may be to backup and offload your data and, using the genuine Windows installation CD that is part of the WGA Kit (which was to have been mailed to you as part of your purchase), do a clean installation of Windows XP Pro on your Samsung computer.

    For many reasons it is actually preferable to do a clean installation rather than updating a nongenuine installation, not the least of which is that with a clean installation you are assured that your Windows will not have any malware, rootkits, viruses, or other unwanted programs embedded, something you can never be 100% sure about with a nongenuine installation that was updated.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:59 PM
    Friday, February 5, 2010 4:22 PM