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How well Dynamics will integrate with Lync

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Hi,

Can anyone please let me whether is it possible to integrate CRM 2011 with lync and if it is possible can you please let me know how.

Regards,

Ravi

Monday, March 21, 2011 10:44 AM

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Hi Raulmon,

Both products are very new (CRM 2011 and Lync Server) however it was possible to connect CRM 4.0 and OCS 2007 by Microsoft Agent

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=6E2EA762-A6C9-43BD-8C84-BF610073765C&displaylang=en

I believe that in the some future Microsoft will launch new Agent for CRM 2011 and Lync but when it's hard to say.

KG

My Dynamics CRM Blog: http://bovoweb.blogspot.com
- Proposed as answer by Jim Glass Jr Monday, March 21, 2011 2:44 PM
- Marked as answer by Donna EdwardsMVP Tuesday, March 22, 2011 5:19 PM
Monday, March 21, 2011 1:46 PM
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It's definitely possible. Here is one company selling an integration product.

http://www.mscrm-addons.com/Products/AddonsforMSCRM2011/TelephoneIntegrationforMSCRM2011/tabid/173/Default.aspx

Customer Effective is also all over Office 365 (including Lync) integration with CRM 2011. They suggest it's also doable. I don't know how much will happen out of the box though.

http://blog.customereffective.com/blog/2010/12/office-365-crm-2011-all-in-one-integrated-cloud.html

Jamie Miley
http://mileyja.blogspot.com
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- Proposed as answer by Jim Glass Jr Monday, March 21, 2011 2:44 PM
- Marked as answer by Donna EdwardsMVP Tuesday, March 22, 2011 5:19 PM
Monday, March 21, 2011 1:58 PM

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Hi Raulmon,

Both products are very new (CRM 2011 and Lync Server) however it was possible to connect CRM 4.0 and OCS 2007 by Microsoft Agent

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=6E2EA762-A6C9-43BD-8C84-BF610073765C&displaylang=en

I believe that in the some future Microsoft will launch new Agent for CRM 2011 and Lync but when it's hard to say.

KG

My Dynamics CRM Blog: http://bovoweb.blogspot.com
- Proposed as answer by Jim Glass Jr Monday, March 21, 2011 2:44 PM
- Marked as answer by Donna EdwardsMVP Tuesday, March 22, 2011 5:19 PM
Monday, March 21, 2011 1:46 PM
1

Sign in to vote
It's definitely possible. Here is one company selling an integration product.

http://www.mscrm-addons.com/Products/AddonsforMSCRM2011/TelephoneIntegrationforMSCRM2011/tabid/173/Default.aspx

Customer Effective is also all over Office 365 (including Lync) integration with CRM 2011. They suggest it's also doable. I don't know how much will happen out of the box though.

http://blog.customereffective.com/blog/2010/12/office-365-crm-2011-all-in-one-integrated-cloud.html

Jamie Miley
http://mileyja.blogspot.com
LinkedIn Profile
- Proposed as answer by Jim Glass Jr Monday, March 21, 2011 2:44 PM
- Marked as answer by Donna EdwardsMVP Tuesday, March 22, 2011 5:19 PM
Monday, March 21, 2011 1:58 PM

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To integrate your Microsoft Dynamics CRM with Lync, I suggest you to use CTI for MS-CRM Integration.

It supports various version of Microsoft Dynamics CRM, including Microsoft Dynamics CRM 2011.

About VoIP, this application is compatible with TAPI 2.1/3.0 and in your case Microsoft Lync. It can be integrated with Lync 2010 client and Lync Online LiveID and Office 365.

You can also find a lot of information on the official website www.lambertconsulting.ch/.../CTI_for_MS-CRM_Integration or on this You Tube channel ctiformscrm

A trial version of the tool can be downloaded there: www.lambertconsulting.ch/.../Download.aspx.

Thursday, February 14, 2013 8:10 AM

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How well Dynamics will integrate with Lync

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