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Office not Valid, followed steps, Diag below... WHY oh WHY !!! can't you get this right??? RRS feed

  • Question

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2CH8R-T3DX7-9CF96
    Windows Product Key Hash: HjPjKGJOMQsB66g8otdtkrxscvY=
    Windows Product ID: 55274-084-1542385-22485
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ECB89C59-FA57-48F0-9C16-888CA9BECA98}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB89C59-FA57-48F0-9C16-888CA9BECA98}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9CF96</PKey><PID>55274-084-1542385-22485</PID><PIDType>5</PIDType><SID>S-1-5-21-583907252-1177238915-725345543</SID><SYSTEM><Manufacturer>COMPAQ</Manufacturer><Model>Compaq Evo D510 e-pc</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version JK.01.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20030221000000.000000+000</Date></BIOS><HWID>FF0A394F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17607</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10693:Compaq Computer Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Sunday, March 1, 2009 6:40 AM

Answers

  • Hello Russell,


        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. I would like to echo Dan's words regarding what you are currently experiencing.  We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

        Right now, your computer has a Volume License (VL) edition of Office XP Professional with FrontPage identified. Below is an extract taken from the MGA Diagnostic results you provided to us:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


       
     As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  RussellA if this is a corporate system please ask your systems administrator to logon to the eOpen
    site (https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Office.  I would recommend for you to file a piracy report by visiting http://www.microsoft.com/piracy. Next please visit http://www.howtotell.com and compare your Office Media Disc against the genuine and non-genuine versions at this Microsoft site.


    Thank you,

    Stephen



    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:38 AM
    Thursday, March 5, 2009 1:38 AM

All replies

  • RussellA,

    According to the mgadiag report, your installation of Office XP Pro with Front Page was installed with a now-blocked Volume Licensing Key.

    Please uninstall this nongenuine installation of Office XP, and purchase a genuine copy of Microsoft Office.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 5:58 AM
  • Hello Russell,


        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. I would like to echo Dan's words regarding what you are currently experiencing.  We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

        Right now, your computer has a Volume License (VL) edition of Office XP Professional with FrontPage identified. Below is an extract taken from the MGA Diagnostic results you provided to us:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


       
     As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  RussellA if this is a corporate system please ask your systems administrator to logon to the eOpen
    site (https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Office.  I would recommend for you to file a piracy report by visiting http://www.microsoft.com/piracy. Next please visit http://www.howtotell.com and compare your Office Media Disc against the genuine and non-genuine versions at this Microsoft site.


    Thank you,

    Stephen



    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:38 AM
    Thursday, March 5, 2009 1:38 AM