Automatically setting the time zone of the owner of Service Activity RRS feed

  • Question

  • Hello all,

    This is my scenario: when a customer calls in to the call center, the call center agent creates a Service Activity and assigns it to a service technician.

    The problem is that if a customer calls in from the Pacific time zone and the call center agent is in the Eastern time zone, then the agent captures the time of the Service Activity based on the time in Eastern time zone. However the time zone that the service technician is in is Pacific, so CRM is going to show an incorrect time for the service technician.

    Is there any way to automate this process, and convert the time to the appropriate time based on the service technician's time zone?

    Looking forward to your feedback.

    Thank you

    Monday, December 9, 2013 7:08 PM

All replies

  • Hello,

    I would suggest to develop a plugin to apply time zone shift.

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Monday, December 9, 2013 7:42 PM
  • Hi Andrii,

    We have some ideas about changing the call center agent's time zone to the client's time zone by developing a plugin that runs when for example the Location entity associated with the Phone Call entity is selected, or when a Contact is selected for the Phone Call.

    Do you have any other advice when it comes to the type of plugin?

    Thanks in advance.

    Monday, December 9, 2013 8:54 PM