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  • Question

  • I bought my HP pc in 2006 and had the choice of Works or Office at that time.  The operating system is Vista Basic 6 and I chose the Office 7 suite.  Now I am being notified that the suite copy is not genuine after 4 years??!!  The only updates I don't seem to get are for the Vista Service Pack 1 KB982158 and the .net framework 3.5 service pack 1 & .net framework 3.5 family update #KB951847.  I bought the system at Office Depot and ordered the Office suite from the free trial offer online.  I don't remember getting anything in the mail authenticating the program and do remember that I had to download forever because we only have dial up in our area.  I probably didn't register it because I don't want constant emails.  And now after 4 years, is this another way to require updates??!!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3

    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=

    Windows Product ID: 89572-OEM-7332166-00021

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {B3AFD269-A60E-40B9-8149-59EFEC59A206}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\julia\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B3AFD269-A60E-40B9-8149-59EFEC59A206}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-4056863157-1100588991-2214260441</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>RZ385AA-ABA SR2172NX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>4B323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65752</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6000.16509

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600021-02-1033-6000.0000-0502007

    Installation ID: 230541172346559164788105953290481850294186934523751405

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203

    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204

    Partial Product Key: 44MV3

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAnJ8mnbyg0AiIHbiRkKYsiWY+8vSahjZ5rFaA1w==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

     

    Monday, July 26, 2010 6:40 PM

Answers

  • Hello series07,

    The Microsoft Office Enterprise 2007 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Blocked at the request of the company that owned the key. Most Likely because it was either stolen or leaked to the internet.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are (In your case #2 and #3 are the most likley):

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.

    (This is more likely considering that the Office currently install is Microsoft Office Enterprise 2007. As the name implies, this is meant for Enterprise setting and HP would not sell this to anyone without the buyer having a Volume License Agreement with Microsoft).
      
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key.

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.

    (This is more likely considering that the Office currently install is Microsoft Office Enterprise 2007. As the name implies, this is meant for Enterprise setting and HP would not sell this to anyone without the buyer having a Volume License Agreement with Microsoft).
      
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

    Thank you,


    Darin MS
    Monday, July 26, 2010 9:57 PM

All replies

  • Hello series07,

    The Microsoft Office Enterprise 2007 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Blocked at the request of the company that owned the key. Most Likely because it was either stolen or leaked to the internet.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are (In your case #2 and #3 are the most likley):

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.

    (This is more likely considering that the Office currently install is Microsoft Office Enterprise 2007. As the name implies, this is meant for Enterprise setting and HP would not sell this to anyone without the buyer having a Volume License Agreement with Microsoft).
      
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key.

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.

    (This is more likely considering that the Office currently install is Microsoft Office Enterprise 2007. As the name implies, this is meant for Enterprise setting and HP would not sell this to anyone without the buyer having a Volume License Agreement with Microsoft).
      
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

    Thank you,


    Darin MS
    Monday, July 26, 2010 9:57 PM
  • Well, that was the smartest answer!! You might have been right here when I had to have my office suite downloaded.  I had to have help because of the dial-up and carried the whole thing to a young man who repairs computers.  I just packed everything up and took it to him, but I don't remember if I had any kind of disc or whatever I would have needed to load the Office suite, so he may just have helped me out. Now, I need to look for the whole office suite?  There are parts I never use and since I didn't realize that I had a  program called Enterprise I guess  I have a lot of looking to do.

    I hate your answer, (it means spending more money because I have nothing to show for the  purchase) but I do appreciate knowing more of what happened. 

     

    Thanks.

    Monday, July 26, 2010 11:07 PM