Problem with POP3 email receiving


  • After installing Windows 7 I can't receive any email messages. The error message for POP3: Unable to send or receive messages for the Gmail (<username>) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

    Server: ''
    Windows Live Mail Error ID: 0x800CCC0F
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes

    Just for testing I created a hotmail account and tried getting emails through POP3 - the same error message (except for server). I disabled windows firewall and Microsoft Forefront Client Security.


    Any thoughts how to fix the problem?

    Wednesday, December 01, 2010 3:57 PM

All replies

  • Assuming you are using WLM --> Windows Live Mail ( on Windows 7(since no email client was specified)

    The error message is quite common when email scanning of incoming and outgoing messages is being performed by an AV and/or AntiMalware client, thus ensure if present that email scanning is completely disabled(it may require removal of the AV client and reinstalling in custom mode to deselect email scanning from being installed)

    A few other things to try..

    1. Remove and recreate the account(note: ensure any existing messages are copied to user created folders in WLM's Storage folders (since removal of a pop3 account in WLM removes the account and all messages from WLM **and** the users hard drive)

    2.  Test if your Hotmail is functional using the Http protocol in Windows Live Mail instead of Pop3. (the http protocol is the default for setting up a Hotmail account in WLM)

    3. Disable server certificate revocation in Internet Explorer

    • In Internet Explorer, click on Tools
    • Select Internet Options then Advanced tab
    • Scroll down to Security
    • Uncheck Check for server certificate revocation
    • Click OK then restart your computer for the changes to take effect

    4. Ensure your email account password is less than 16 characters(WLM has a 16 character limit)

    5.  If connecting from a corporate network, disable your proxy server

    6. Ensure Windows Live Mail program is listed on the allowed software list in your security programs.

    Finally, this forum is for Windows Live Writer(and is pretty much defunct since all support for Windows Live applications are available in the Windows Live Solution Center(WLSC)

     WLSC Portal

     WLSC Windows Live Mail Forums/Solutions


    MSFT MVP Live Mail
    Wednesday, December 01, 2010 9:26 PM