Have and issue with validation of office RRS feed

  • Question

  • In outlook on a new message I have a message saying that this copy of office is not genuine.
    My laptop is over 2 years old purchased new and came with office 2003 so I have no cds to uninstall and re install.
    I am concerned that this problem started when I was prompted to install new updates early this month, which I did.
    I do receive a pop up box that tells me that this is not an valid version of office and either asks me to learn more or validate.
    I have progressed further to validate but oborted the proceedure due to a message telling me that major problems may occur if I contune.
    Since this time my CD burner has also failed to operate.
    • Moved by JeniferA Friday, May 29, 2009 5:17 PM Office validation issue (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Friday, May 29, 2009 4:00 AM


  • Good Morning Dianne,

    Thank you for visiting us today :-). We need you to please run the MGA Diagnostic Tool and provide us with the results back in your post here. This will allow us to analyze what you are experiencing so we may try and provide you with a fix.  Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx



    Thank you,






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    • Marked as answer by Stephen Holm Thursday, June 4, 2009 1:12 AM
    Friday, May 29, 2009 6:12 PM