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reactivating windows live after replacing the motherboard on my computer and reformating the hard drive. RRS feed

  • Question


  • How can I get another registration key after loosing my system regeisrty while replacing my motherboard and reformating my hard drive. Windows live counts my old configuration as a single computer and my new configuration as a different one and will not allow me to register windows live one care without buying another regestration key. How can I by pass this problem and reinstall windows live one care on the same computer I originally installed the software on?
    Friday, April 11, 2008 3:10 PM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Friday, April 11, 2008 3:15 PM
    Moderator