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Error 0020-80070643 RRS feed

  • Question

  •  

    I am unable to install Windows Live One Care. I get the error mentioned in the subject line. I have XP Security center installed and I wonder if that's what's preventing it from being installed. If yes then how can I uninstall XP Security center. Please advise. Thank you.
    Saturday, September 6, 2008 1:21 AM

Answers

All replies

  • The 0020 error indicates the antivirus component of One Care failed to install. The most likely cause is that installation is being blocked by Xp Security Center which is malware. Try the removal tool here - http://removal-tool.blogspot.com/2008/05/xp-security-center-review-and-removal.html then One Care should install.

     

    Saturday, September 6, 2008 4:14 AM
    Moderator
  •  

    That was no help. This is all I got when I tried to download the removal tool:

    Internet Explorer cannot display the webpage

    Monday, November 17, 2008 4:37 PM
  • highlanderfan1, you haven't told us what your problem is in all 3 of your posts so far. Why do you need the removal tool? It sounds like you have a problem with your IE settings or your ISP. If you are using IE7, go to tools/Internet Options/Advanced and click on the option to reset all settings to default.

    -steve

     

    Tuesday, November 18, 2008 12:10 AM
    Moderator
  • The removal tool didn't work. I had to manually uninstall XP Security Center, then I installed One Care which is working great so far. Thank you.

    Tuesday, November 18, 2008 1:22 AM
  • Thanks for reporting your success with the solution.

    -steve

     

    Tuesday, November 18, 2008 1:25 AM
    Moderator
  • So...the only way too install this anti-virus program that I just purchased (and cannot return) is to buy another program to remove the bug i bought the One care software to remove?

    Monday, November 24, 2008 4:00 AM
  • Sir, i am facing problem while installing hte One Care Problem. i am waiting fo

    r your reply........

    Monday, November 24, 2008 4:25 AM
  •  

    Well, I thought I did. I kept getting the error code about not being able to install all components and when I tried any of your fixes I got the "Internet Exolorer cannot display the webpage". How much clearer do I have to be? Anyway I now get the yellow circle and when I open OneCare it says updates are missing. When I try to connect to the internet to install the circle goes green and I get the same stupid "Internet Explorer cannot display the weboage" message. I'm NOT impressed with this program so far.

    Monday, November 24, 2008 11:55 AM
  •  Ron Pentecost wrote:

    So...the only way too install this anti-virus program that I just purchased (and cannot return) is to buy another program to remove the bug i bought the One care software to remove?

    Absolutely not.

    However, when a PC is infected, installing new security software is not a good idea and sometimes will fail outright due to the infection.

    Try an online scanner (free)

    http://www.eset.com/onlinescan/

     

    http://www.ewido.net/en/onlinescan/

     

    http://onecare.live.com/site/en-us/default.htm

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    And, you can also contact OneCare support for help:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 24, 2008 2:37 PM
    Moderator
  •  imran butt wrote:

    Sir, i am facing problem while installing hte One Care Problem. i am waiting fo

    r your reply........

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 24, 2008 2:38 PM
    Moderator
  •  highlanderfan1 wrote:

     

    Well, I thought I did. I kept getting the error code about not being able to install all components and when I tried any of your fixes I got the "Internet Exolorer cannot display the webpage". How much clearer do I have to be? Anyway I now get the yellow circle and when I open OneCare it says updates are missing. When I try to connect to the internet to install the circle goes green and I get the same stupid "Internet Explorer cannot display the weboage" message. I'm NOT impressed with this program so far.

    You have a Windows Update problem since clicking the link within OneCare, which is reporting that your PC is missing important updates, opens your web browser to Windows Update.

    Start here for attempting to solve that:

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

    You can also choose to contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 24, 2008 2:46 PM
    Moderator
  •  Stephen Boots wrote:
     highlanderfan1 wrote:

     

    Well, I thought I did. I kept getting the error code about not being able to install all components and when I tried any of your fixes I got the "Internet Exolorer cannot display the webpage". How much clearer do I have to be? Anyway I now get the yellow circle and when I open OneCare it says updates are missing. When I try to connect to the internet to install the circle goes green and I get the same stupid "Internet Explorer cannot display the weboage" message. I'm NOT impressed with this program so far.

    You have a Windows Update problem since clicking the link within OneCare, which is reporting that your PC is missing important updates, opens your web browser to Windows Update.

    Start here for attempting to solve that:

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

    You can also choose to contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    And again, all I get is the "Internet Explorer cannot display the webpage". Apparently there is no way I am going to get this fixed. This sucks.

    Monday, November 24, 2008 2:57 PM
  • On what link are you getting that error? All of them?

    What version of IE are you using? If you are using IE7, go to Tools/Internet Options/Advanced and click the button to reset IE defaults. Close IE and restart it. Try again.

    -steve

     

    Monday, November 24, 2008 3:11 PM
    Moderator
  • I just had XP Security Center uninstalled.  Now I am trying to install this wonderful software (sorry no tittering allowed), but have received this mysterious code.

     

    What the heck do I do now?

     

    Do I call the helpdesk again and sit on the phone for 47 minutes again.

     

    Let me know

    Wednesday, November 26, 2008 1:09 AM
  • I'm sorry that you had to wait on hold for so long for support. Yes, if you are still seeing this error, that would be due to whatever the malware did to the system. While it may have been removed, it broke something in the process. Since we don't have any details in the forums on what support is doing to deal with this situation, I'm afraid it is another support contact. :-(

    -steve

     

    Wednesday, November 26, 2008 1:11 PM
    Moderator
  • I have the same problem and am trying to uniinstall the XPSecurity Center but i can't find it.  Can anyone help?

     

    Thanks!

     

    Jeff

    Friday, December 5, 2008 11:39 PM
  •  jeff jar wrote:

    I have the same problem and am trying to uniinstall the XPSecurity Center but i can't find it.  Can anyone help?

     

    Thanks!

     

    Jeff

    I'm not sure what you mean by trying to uninstall the XP Security Center, because if you mean the Windows Security Center, you can't remove that. If however, your PC is infected by XP Antivirus Pro or similar -

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    -steve

    Monday, December 8, 2008 2:58 PM
    Moderator