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Frequent Reactivation Requests due to 'Hardware Change' RRS feed

  • Question

  • I have a retail copy of Vista Ultimate (running the 64 bit edition) and about a month ago it started frequently asking for reactivation due to a hardware change and gave me 3 days to comply.  This happens between roughly 1 and 4 times per week and each time no hardware changes have been made.  Sometimes the system will boot up and state that it is activated if I check the system properties but will ask for reactivation after the system has been running for between a couple minutes and a few days.  Each time it asks for reactivation the system properties say that the system requires activation.  However, if I simply reboot the computer it goes back to an activated state.

    Since this problem is so intermittent and clearly not based on actual hardware changes to my physical computer I am seeking advice on how to solve the problem.  While I don't often leave my computer running for more than 3 days at a time, I do choose to do so on occasion.  I have been hesitant to start the reactivation process when asked because a reboot seems to "fix" the problem, at least in the short term until it happens again (which could be in a few hours or up to a week or so.)  I have no problem calling Microsoft's call centers up each time, but I'm not convinced that will solve the underlying problem.
    Monday, December 31, 2007 5:10 PM

Answers

  • Hello FileSystemChecK,

     

      I have seen this behavior before on Laptops that ask to be reactived after being connected or disconnected from a Docking Station.  Regardless if your computer is a laptop or not, I suggest doing a Activation by Phone following the below steps.  This should 'Lock-in' the current Hardware ID for your computer.

     

      If you continues this behavior, even after activating by phone, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance.

     

     

    Activate by Phone:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, December 31, 2007 6:48 PM