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WGA false verification validation failure: preinstalled copy of xp RRS feed

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    I purchased my computer from Dell many years ago with 2002 Windows XP Home Edition already installed.  Genuine Microsoft Software is stating that I may be a victim of software counterfeiting and that my product key is invalid.  My computer is now running extremely slow.  I work from home and my computer is essential.  I posted the diagnostic report and a brief description of the CoA.  Can you please help?

    Windows XP Home Edition
    Dell
     
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JYW2M-DXTMG-DTQWY
    Windows Product Key Hash: F5WBBLTcks7kkY/LwmULzohrurI=
    Windows Product ID: 55274-642-3428963-23173
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {60669705-BF5D-49FC-9BDB-588D5A878D80}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{60669705-BF5D-49FC-9BDB-588D5A878D80}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DTQWY</PKey><PID>55274-642-3428963-23173</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-1292428093-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date></BIOS><HWID>610A30E701846042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57642</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP, Editor Friday, October 23, 2009 1:17 PM Moved to relevant category (From:Feedback and Comments)
    Friday, October 23, 2009 5:04 AM

Answers

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    Hello JeffBethany,

    According to the mgadiag report, your current installations of both Windows XP Pro and Office Professional 2003 are nongenuine Volume Licensing installations.  XP Pro has an Invalid Product Key (made with a key generator pirating program) and Office was installed with a widely pirated product key that is now blocked from further use.

    Here's the Windows section of the report:

    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JYW2M-DXTMG-DTQWY
    Windows Product Key Hash: F5WBBLTcks7kkY/LwmULzohrurI=
    Windows Product ID: 55274-642-3428963-23173
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {60669705-BF5D-49FC-9BDB-588D5A878D80}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Here's the Office section of the report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Your Dell Dimension 3000 computer did not come brand new from Dell with these nongenuine installations of Windows and Office.  In many cases, this kind of situation happens if you take your computer to a shop or a repair person, and they do not use the correct CDs and product keys to do reinstallations of Windows and Office.

    It's very likely your Dell has a Certificate of Authenticity for Windows affixed to it.  If so, it is most likely still licensed to run the version and edition of Windows listed on the CoA.

    Your Dell computer most likely came with recovery or reinstallation CDs so that you can reinstall Windows if necessary.  If not, please contact Dell to order a set of reinstallation CDs for your computer:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    If your Dell came brand new from Dell with a perpetual (as opposed to a Trial license) license for Office Professional preinstalled, you would have also received genuine Microsoft hologrammed reinstallation CDs in a plain white CD sleeve.  On the back of the sleeve would be a Certificate of Authenticity for Office and this CoA will also have the Produce Key that goes along with the CDs needed for reinstalling Office.  If you purchased Office in a nice pretty retail box at a retail store, your retail package would of course have the genuine hologrammed Office CDs and the product key in the package.

    In order to Get Genuine, ideally you should back up and offload your data, then follow Dell instructions for doing a full recovery/clean installation of both Windows and Office on your computer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 23, 2009 2:39 PM