CRM 2011 in multi tenancy mode RRS feed

  • Question

  • Hi All,

             We are trying to configure CRM 2011 in multi tenany mode. It would be nice if anyone can give us some link/guide where we can see how to do the multi tenancy of CRM 2011. Also this multi tenancy involves configuring the reporting server (SSRS) as well. Please do let me know if there is any link/guide avaliable about how can we do that.



    Friday, May 18, 2012 2:02 PM


All replies

  • You must go into deployment manager on your CRM server and create a new organization.  There is nothing you have to do put the server into multi tenancy mode.  It already is as long as it is not the workgroup edition and is the full server edition.

    Jamie Miley
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    Friday, May 18, 2012 4:25 PM
  • Hi Tiklu,

    Jamie is right.

    Multi tenancy refers to creating multiple organisations (ORGs) in Microsoft Dynamics CRM 2011.

    Below is the article for creating one organisation:


    Multi tenancy would be creating another organisation in your CRM the same way as above. You can use the same deployment manager. 

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.

    Ashish Mahajan, CRM Developer, CSG (Melbourne)
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    Friday, May 18, 2012 9:46 PM
  • Thanks to both of you for answer :)
    Monday, May 21, 2012 9:23 AM
  • [for anyone else who stumbles on this]

    [begin rant]


    I like the simple answer guys, but the default deployment allows any CRM 2011 user to view the entire contents of your hosted AD Users and Groups by simply pressing "New Multiple Users" from Settings -> Administration.

    If we take the term "Multi-Tenancy" as describing a secure, partitioned configuration of a central infrastructure or set of infrastructures to be shared by separate or affiliated customers who are unaware of the existence of each other,  then the goal of achieving Multi-Tenancy is clearly not met.

    MS have described in detail the roles, services, load balancing, clustering abilities, interaction, external services required, and related all this back to a hosted deployment scenario in the document available here http://www.microsoft.com/en-us/download/confirmation.aspx?id=14259

    However, it's intriguing that AD segregation is completely omitted.  The segregation issue is raised and resolved by MS in other products, so why so quiet?  

    As http://xrmrocks.com/2012/12/20/restrict-hosted-crm-users-from-browsing-ad/ displays, segregation is achieved by adding a row for each Org that is to be segregated into the OrganizationProperties table.  

    MS have produced some great hosting guides and disseminated information well, but the CRM 2011 one is low-grade due to inconclusiveness, errors, and non linear format. 


    P.S. Don't rename or disable your administrator account (as per best practices) if you wish to use the email router's rule deployment wizard.  Netmon clearly shows that "Administrator" is hard coded in its ldap queries, and it's confirmed here http://support.microsoft.com/kb/2545688.  

    Thursday, November 7, 2013 4:27 PM