Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
CRM 4.0 to CRM 2011 in place upgrade Custom Entity Issue RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    After an in place upgrade, I can not open my custom entities.  These custom entities were created in CRM 3.0 upgraded to 4.0 and now to 2011.

    The inplace upgrade failed during the data upgrade.  I restored the organization_MSCRM and then imported the organization.  This completed but had an error at the end in reference to workflows not upgrading.

    Everything appears to be working with with the web client and with CRM 4.0 outlook clients.   I can see my custom entities in lists, but if I try to open one, I get:

    Error an error has occurred.  Try this action again.  If the problem continues, check the Microsoft Dynamics CRM Community for solutions...  Try again or Close

    If I select an entity and customize, make any change and publish, it will then show up under entities in the Customization window.  But the entity has no forms.  If I try to create a "Main Form"  I get the same error.   

     

    Any ideas on how I can fix this, or where to look for what is preventing the entities from displaying?

    Fred Zilz
    Friday, August 19, 2011 7:00 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Amir, good advice - however, when I say I retried the import, I am actually deleing the organization from deployment manager, restoring the database from prior to the CRM 4.0 to 20ll upgrade and then importing the CRM 4.0 database again.

     

    Anyway the issue is resolved...

    It turns out there was a plugin from a third party application (Exact Target CRM integration) which was causing the upgrade during import to fail at the tail end of the upgrade.  I rolled back to CRM 4.0 (what did we do before Virtual Machines?) uninstalled the aplication which removed the plugin, then backed up the database.  Rolled forward to CRM 2011, imported the 4.0 database again and it successfully completed.    I am good to go now.

     

    Now it is on to Sharepoint integration...But that is going to be another thread.

    Fred Zilz
    • Marked as answer by FredZilz Monday, August 29, 2011 11:48 PM
    Monday, August 29, 2011 11:48 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Applicaton log on CRM 2011 server shows:

    Event code: 3005

     

    Event message: An unhandled exception has occurred.

     

    Event time: 8/19/2011 12:20:17 PM

     

    Event time (UTC): 8/19/2011 7:20:17 PM

     

    Event ID: de5eba1cac2443dcb895dba1aedeed30

     

    Event sequence: 113

     

    Event occurrence: 1

     

    Event detail code: 0

     

     

     

    Application information:

     

    Application domain: /LM/W3SVC/1/ROOT-1-129582544281093750

     

    Trust level: Full

     

    Application Virtual Path: /

     

    Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\

     

    Machine name: CRMServerMachineName

     

     

     

    Process information:

     

    Process ID: 2228

     

    Process name: w3wp.exe

     

    Account name: domain\AppServiceAccount

     

     

     

    Exception information:

     

    Exception type: InvalidOperationException

     

    Exception message: Sequence contains no elements

     

    at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)

     

    at Microsoft.Crm.Utility.FormEditorUtility.GetFirstFormHavingLeastOrder(Int32 type, Int32 objectTypeCode)

     

    at Microsoft.Crm.Web.Tools.Views.FormEditorPage.GetFormXml(String formXmlString)

     

    at Microsoft.Crm.Web.Tools.Views.FormEditorPage.ConfigurePage()

     

    at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)

     

    at System.Web.UI.Control.PreRenderRecursiveInternal()

     

    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

     

     

     

     

    Request information:

     

    Request URL: https://FQDNofCRMServer:443/InterhealthCRM/tools/formEditor/formeditor.aspx?action=0&appSolutionId={FD140AAF-4DF4-11DD-BD17-0019B9312238}&formtype=main&objectTypeCode=10005&pagemode=iframe&sitemappath=Workplace|MyWork|nav_activities

     

    Request path: /InterhealthCRM/tools/formEditor/formeditor.aspx

     

    User host address: 2001:470:840e:0:397b:99a1:a43:39a5

     

    User: Domain\User

     

    Is authenticated: True

     

    Authentication Type: Negotiate

     

    Thread account name: domain\AppServiceAccount

     

     

     

    Thread information:

     

    Thread ID: 14

     

    Thread account name: domain\AppServiceAccount

     

    Is impersonating: False

     

    Stack trace: at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)

     

    at Microsoft.Crm.Utility.FormEditorUtility.GetFirstFormHavingLeastOrder(Int32 type, Int32 objectTypeCode)

     

    at Microsoft.Crm.Web.Tools.Views.FormEditorPage.GetFormXml(String formXmlString)

     

    at Microsoft.Crm.Web.Tools.Views.FormEditorPage.ConfigurePage()

     

    at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)

     

    at System.Web.UI.Control.PreRenderRecursiveInternal()

     

    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

     

     

     

     

    Custom event details:

    Fred Zilz
    Friday, August 19, 2011 7:24 PM
  • Question
    Sign in to vote
    2
    Sign in to vote

    Hi,

    This problem is very specfic to your CRM deployment and may require investigating the issue into the database, I would like to suggest that you contact Microsoft Customer Service and
    Support services via telephone so that a dedicated Support Professional can assist with this request.

    You can contact your Microsoft Dynamics CRM Partner or intiate a case with Microsoft Support team via your company Customer Source Account http://www.microsoft.com/dynamics/en/au/customersource.aspx

    or to obtain the phone numbers for specific technology request please take a look at the web site listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Saturday, August 20, 2011 11:04 AM
    • Marked as answer by Jim Glass Jr Monday, August 22, 2011 7:28 PM
    • Unmarked as answer by FredZilz Tuesday, August 23, 2011 4:18 PM
    Saturday, August 20, 2011 11:03 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thank you.
    Fred Zilz
    Monday, August 22, 2011 4:00 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    If you find the post helpful then please Mark as Answer.

    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, August 22, 2011 5:52 PM
  • Question
    Sign in to vote
    2
    Sign in to vote

    Fred,

    Don't try to re-import the organization if in-place upgrade failed during migration for any reason. If you did so as you mentioned it APPARENTLY works but in fact it doesn't because you probably missed a reasonable portion of migration  process and despite the fact that Deployment Manager shows  you a success message but it did not.

    Can you provide me with more information about error messages/logs you receive during the import process?

    This may help also

    http://social.msdn.microsoft.com/Forums/en-US/crmdeployment/thread/cb6239ab-2ae2-4bca-a618-6f25b79dd9a2

    Wednesday, August 24, 2011 7:47 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Amir, good advice - however, when I say I retried the import, I am actually deleing the organization from deployment manager, restoring the database from prior to the CRM 4.0 to 20ll upgrade and then importing the CRM 4.0 database again.

     

    Anyway the issue is resolved...

    It turns out there was a plugin from a third party application (Exact Target CRM integration) which was causing the upgrade during import to fail at the tail end of the upgrade.  I rolled back to CRM 4.0 (what did we do before Virtual Machines?) uninstalled the aplication which removed the plugin, then backed up the database.  Rolled forward to CRM 2011, imported the 4.0 database again and it successfully completed.    I am good to go now.

     

    Now it is on to Sharepoint integration...But that is going to be another thread.

    Fred Zilz
    • Marked as answer by FredZilz Monday, August 29, 2011 11:48 PM
    Monday, August 29, 2011 11:48 PM