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Windows Not Genuine Error RRS feed

  • Question

  • I bought a new Win 7 computer and am handing down my XP model to my father.  I reinstalled the OS from my Dell reinstallation CD, then installed SP3 and IE8.  I then tried to install Microsoft Security Essentials and was tossed into a Genuine Windows Validation page that returned blank.  But MSE would not install, giving me a message that said my Windows installation may no be genuine.  How doI fix this? 

    Any help you can provide is appreciatred.  Below is the report from the diagnostic tool.

    Mitch

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {E63BD95F-8ADF-49DA-9F34-B80762BFC609}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E63BD95F-8ADF-49DA-9F34-B80762BFC609}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1935655697-1708537768-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4550               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20021002000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>391435E701842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B26E:Dell Inc|1B26E:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, November 11, 2011 7:00 AM

Answers

  • Note: The Time may be correct, but the Month, Year or even the Time Zone may be incorrect.  Make sure to check them all.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, November 11, 2011 8:27 PM
    Friday, November 11, 2011 8:26 PM
  • Please visit the Genuine Microsoft Software – Diagnostic Site and click on Start Diagnostics.  It appears your PC's clock is not set properly.  [Validation Status: Clock sync error]


    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, November 11, 2011 8:27 PM
    Friday, November 11, 2011 7:12 AM
    Moderator

All replies

  • Please visit the Genuine Microsoft Software – Diagnostic Site and click on Start Diagnostics.  It appears your PC's clock is not set properly.  [Validation Status: Clock sync error]


    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, November 11, 2011 8:27 PM
    Friday, November 11, 2011 7:12 AM
    Moderator
  • Note: The Time may be correct, but the Month, Year or even the Time Zone may be incorrect.  Make sure to check them all.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, November 11, 2011 8:27 PM
    Friday, November 11, 2011 8:26 PM