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Microsoft Office Genuine Advantage RRS feed

  • Question

  • Hi there

    I purchased the Office genuine student/home package 3 weeks ago off your site and I am now starting to get messages saying that I am not using genuine software and directs me to your microsoft office site once again to purchase the required software.!
    Also there is a timer message saying that office applications will be marked as counterfeit in 2 days.
    I also have the "Get Genuine Office" blue star on the bottom right corner of my screen.

    Before i installed the genuine software i un-installed anything that was on my pc that i thought was not genuine and then ran all microsoft xp and office updates from microsoft update site.
    Can you please help me with this issue.?
    Below are some required info from the purchase.

    Order Date...06/03/2009
    Order Number..8929391
    Order total..$149.00
    Customer number....4735138
    Product...Microsoft Office HOME AND STUDENT 2007,ENGLISH


    Thanks for your help.

    Thursday, March 26, 2009 5:44 AM

Answers

  • Morning Tezzar,

    Thank you for providing us with your Diagnostic results. Below I have captured a portion of your MGA Diagnostic Results. As you can see Office XP Professional with FrontPage is still installed on your computer. Please uninstall it and restart the computer. Next validate Office and Student 2007 and all should work fine. If not please provide us with the details.


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2


    Thank you Tezzar


    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by tezzar Friday, March 27, 2009 11:33 PM
    Friday, March 27, 2009 4:32 PM

All replies

  • Hello Tezzar,


    Thank you for posting in the Office Genuine Advantage "OGA" forum today :-). First please run the MGA Diagnostic Tool located at the following sticky posting http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae . Next please follow all the steps and provide us with the resulst back in this thread. This will allow us to see what you are experiencing so we may analyze what may be causing the problem.


    Also please check your uninstalled programs and see if you have any other versions of Office currently installed. Please uninstall them should you have any and restart the computer and try to revalidate your new office.


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, March 26, 2009 6:26 PM
  • hi stephen
    thanks for the quick reply.
    i have run the diagnostics tool and pasted it below for you viewing.
    terry


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****
    Windows Product Key Hash: IV1aMhUxRKlLFRcDuiOhINzX76o=
    Windows Product ID: 55274-074-4276027-22484
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3D1943D1-1CEF-4201-AA9C-7CDC0841FC6B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D1943D1-1CEF-4201-AA9C-7CDC0841FC6B}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-64QTG</PKey><PID>55274-074-4276027-22484</PID><PIDType>5</PIDType><SID>S-1-5-21-299502267-583907252-1801674531</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20050822000000.000000+000</Date></BIOS><HWID>DC5C377F01848073</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17403</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C225525EA62370A</Val><Hash>N/BCqvEKkxx8r76XAbSLBjwVz6o=</Hash><Pid>81602-901-4132774-68564</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13E60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13E60:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Friday, March 27, 2009 12:08 AM
  • Morning Tezzar,

    Thank you for providing us with your Diagnostic results. Below I have captured a portion of your MGA Diagnostic Results. As you can see Office XP Professional with FrontPage is still installed on your computer. Please uninstall it and restart the computer. Next validate Office and Student 2007 and all should work fine. If not please provide us with the details.


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2


    Thank you Tezzar


    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by tezzar Friday, March 27, 2009 11:33 PM
    Friday, March 27, 2009 4:32 PM
  • Gooday Stephen,

    Well that sure was the problem!
    I'm not sure how I missed it when I originally cleaned everything out>!
    Thanks again for your help and speedy replies..:-)

    Regards Tezzar
    Friday, March 27, 2009 11:33 PM