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Quarantine Failed. Trojan RRS feed

  • Question

  • I recently sacnned my computer and came across 2 trojans. One care automatically removed one, but it said "quarantine failed for the other" . Ive tried everything to remove this pesky trojan but nothing works  . And everytime i get this scan report saying quarantine failed. the name of this trojan is "Trojan:Win32/Agent". Please help. I havent experienced any problems yet on my computer and i dont think that my system has been hihacked at all. However i am scared of having this trojan on my comp and one care not being able to quarantine. Please help. I would really like to put my mind at ease.
    Friday, March 21, 2008 2:40 AM

Answers

  •  HELP1324 wrote:
    I recently sacnned my computer and came across 2 trojans. One care automatically removed one, but it said "quarantine failed for the other" . Ive tried everything to remove this pesky trojan but nothing works  . And everytime i get this scan report saying quarantine failed. the name of this trojan is "Trojan:Win32/Agent". Please help. I havent experienced any problems yet on my computer and i dont think that my system has been hihacked at all. However i am scared of having this trojan on my comp and one care not being able to quarantine. Please help. I would really like to put my mind at ease.

    The message "Quarantine Failed" does not mean that you are infected still.

    See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    -steve

    Friday, March 21, 2008 3:20 PM
    Moderator

All replies

  •  

     

    Try running Windows Live OneCare in "Safe Mode" for virus removal.

     

    http://support.microsoft.com/kb/925222/en-us

     

    If the virus still can't be removed, contact Support for assistance.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -Jennifer

    Friday, March 21, 2008 1:39 PM
  •  HELP1324 wrote:
    I recently sacnned my computer and came across 2 trojans. One care automatically removed one, but it said "quarantine failed for the other" . Ive tried everything to remove this pesky trojan but nothing works  . And everytime i get this scan report saying quarantine failed. the name of this trojan is "Trojan:Win32/Agent". Please help. I havent experienced any problems yet on my computer and i dont think that my system has been hihacked at all. However i am scared of having this trojan on my comp and one care not being able to quarantine. Please help. I would really like to put my mind at ease.

    The message "Quarantine Failed" does not mean that you are infected still.

    See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    -steve

    Friday, March 21, 2008 3:20 PM
    Moderator