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This computer is not running genuine Windows (Windows 7 Home Premium) RRS feed

  • Question

  • Hi there

    If anyone could help me with this issue, I would be so grateful.

    My computer is about 4 years old and has recently started telling me that "This copy of Windows is not Genuine". It also refuses to connect to the internet via wifi - though it is able to do so using an Ethernet cable.  Additionally it cannot install windows updates.  Clearly something has gone wrong...

    Following other postings of the same issue, I have run both the Microsoft Genuine Advantage Diagnosis Tool (this tells me there are "tampered files" and (through the  cmd utility I have run sfc /scannow (which told me that "Windows Resource Protection found corrupt files but was unable to fix some of them").  I am pasting the results of the diag below. Is there a way of attaching the CBS log - it is too long to copy into this question space?

    Thank you in advance for any suggestions

    Steve

    MGA Diag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3F66BFD5-AD10-46B1-A171-03C7DEC4936A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F66BFD5-AD10-46B1-A171-03C7DEC4936A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-636464441-2624750058-1504736389</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEC1S1E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0300Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>FD9E3B07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-0542010
    Installation ID: 014502454464398596505441475713294955371774417561926983

    --> hyperlinks removed in order to paste on this site:

    Processor Certificate URL:

    Machine Certificate URL:

    Use License URL:

    Product Key Certificate URL:

    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 05/08/2014 22:11:36

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 8:5:2014 22:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GGIicJX+kVSxx7uduFg2jYXWEt+i+BNkrFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Tuesday, August 5, 2014 10:56 PM

Answers

  • That obviously wasn't the problem, then - so plan B is...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 7, 2014 5:57 AM
    Moderator
  • It is a lot better - there's only one remaining problem..

    Windows Activation Technologies-->
     HrOffline: 0x00000000
     HrOnline: 0x00000000
     HealthStatus: PASS
     Event Time Stamp: 8:7:2014 23:31
     WAT Activex: Registered
     WAT Admin Service: Registered

    The easiest way to fix this is probably to uninstall and reinstall the WAT update.

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Stevem6 Saturday, August 9, 2014 3:53 PM
    Friday, August 8, 2014 6:17 AM
    Moderator

All replies

  • Hmm - let's start with the 'usual suspect'..

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, August 6, 2014 6:30 AM
    Moderator
  • Hi Noel

    First of all, a big thank you for taking a look at the problems on this computer.

    I have fixed the issue with WiFi not working - didn't realise there was a physical switch on the back of the laptop - must have unwittingly knocked it into the off position!

    I have installed the Rapid Storage Technology driver iata_enu.exe and rebooted twice. Following this, I have rerun the MGADiag utility.  Here are the updated results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3F66BFD5-AD10-46B1-A171-03C7DEC4936A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F66BFD5-AD10-46B1-A171-03C7DEC4936A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-636464441-2624750058-1504736389</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEC1S1E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0300Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>FD9E3B07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-0542010
    Installation ID: 006641552175365685790522388685797260115093320285752272
    Processor Certificate URL: Machine Certificate URL: Use License URL: Product Key Certificate URL: Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 06/08/2014 23:07:40

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 8:5:2014 22:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GGIiZpn+kVSxx7uTMZg2jYXWEt+i+BNkrFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Wednesday, August 6, 2014 10:16 PM
  • That obviously wasn't the problem, then - so plan B is...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 7, 2014 5:57 AM
    Moderator
  • Hi Noel

    That certainly had a big impact.  After I ran the commands, waited a few hours and then rebooted, Windows immediately downloaded and installed a backlog of 24 updates successfully (took a while).  Anyway it then required a couple more reboots to install / configure the updates. All looked good, but then the dreaded "Window is not Valid" dialog box reappeared.  I took the opportunity from the dialog box to "Validate Online".  This told me that Windows was valid - so who knows what is going on! Maybe this validation will sort it once and for all (or maybe not)

    After all that I ran the MGA Diag utility again. Here are the results (looks a lot cleaner to my unskilled eyes)

    Thanks for your continued help

    Steve

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3F66BFD5-AD10-46B1-A171-03C7DEC4936A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F66BFD5-AD10-46B1-A171-03C7DEC4936A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-636464441-2624750058-1504736389</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEC1S1E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0300Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>FD9E3B07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-0542010
    Installation ID: 006641552175365685790522388685797260115093320285752272
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 07/08/2014 23:38:25

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 8:7:2014 23:31
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GGIiZpn+kVSxx7uTMZg2jYXWEt+i+BNkrFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Thursday, August 7, 2014 10:49 PM
  • It is a lot better - there's only one remaining problem..

    Windows Activation Technologies-->
     HrOffline: 0x00000000
     HrOnline: 0x00000000
     HealthStatus: PASS
     Event Time Stamp: 8:7:2014 23:31
     WAT Activex: Registered
     WAT Admin Service: Registered

    The easiest way to fix this is probably to uninstall and reinstall the WAT update.

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Stevem6 Saturday, August 9, 2014 3:53 PM
    Friday, August 8, 2014 6:17 AM
    Moderator
  • Hi Noel

    I have followed the steps above.  There was no output from the wusa command.

    The latest MGADiag report is shown below.

    Once again, thanks for your help

    Steve

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3F66BFD5-AD10-46B1-A171-03C7DEC4936A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F66BFD5-AD10-46B1-A171-03C7DEC4936A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-636464441-2624750058-1504736389</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEC1S1E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0300Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>FD9E3B07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-0542010
    Installation ID: 006641552175365685790522388685797260115093320285752272
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 08/08/2014 23:50:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 8:8:2014 16:44
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GGIiZpn+kVSxx7uTMZg2jYXWEt+i+BNkrFcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Friday, August 8, 2014 10:54 PM
  • Much better  - the report looks fine now.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Stevem6 Saturday, August 9, 2014 3:52 PM
    • Unmarked as answer by Stevem6 Saturday, August 9, 2014 3:52 PM
    Saturday, August 9, 2014 5:26 AM
    Moderator
  • Hi Noel

    I have been using my computer for several hours and it appears to be completely behaving itself!

    Thank you so much for your time and help

    Good luck to you too!

    Steve

    Saturday, August 9, 2014 3:58 PM
  • :) - have fun!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, August 9, 2014 5:34 PM
    Moderator