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Another computer complaining it is not genuine. RRS feed

  • Question

  • Went to start up my laptop this morning, gave me the "unauthorized change was made" screen. Tried the online validation thing, said my copy was not genuine. Also, I have only access to my internet browser, no start menu, no desktop, nothing.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F224566E-D63A-4E29-9FB6-1801EAA92EF5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: M:20090114111930505-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F224566E-D63A-4E29-9FB6-1801EAA92EF5}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3797097524-4029883811-4108856464</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080521000000.000000+000</Date></BIOS><HWID>7B303507018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B4B96626214C722</Val><Hash>ilB0KrCXmKk2dHGVoahsJrE5t0M=</Hash><Pid>81602-913-4442266-68963</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQABAAAABAABAAEAeqgkdGYtptgSIBAzVPlMhRgr8vS0giWTBvt+KaxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30F1   
      FACP            HP            30F1   
      HPET            HP            30F1   
      BOOT            HP            30F1   
      MCFG            HP            30F1   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow




    Code at the end of the failed validation was: [0x80070426]

    Thanks in advance.
    Wednesday, January 14, 2009 6:45 PM

Answers

  • Good Morning Redneck Kin,


    Please submit a service request with Microsoft Product Support. Include your Product Key for Vista so that we may analyze specifics surrounding the problems you are encountering. 

    Using MGADiag.Exe to Collect Licensing Information:

    1.   Download the MGADiag application from  http://go.microsoft.com/fwlink/?LinkID=52012. Click Run or Open when prompted

    2.   Click Continue. The tool will scan your computer and display your results

    3.   When the diagnostic check is complete, click Copy to copy your results to the clipboard    

    4.   Paste (CTRL-V) this output into the service request.

    5. After clicking COPY in step 3 above, an output .CAB file is generated in your C:\MGADiagToolOutput folder with a filename similar to MGADIAGyyyymmddhhmmssnnn.cab. Please include this .CAB file in your email.


    This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request.

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:33 AM
    Thursday, January 15, 2009 5:26 PM

All replies

  • Morning Redneck King,


    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way, and is usually caused by a running program that is incompatible with Windows Vista.

     

    From your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your MGADT report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

     

    To resolve the issue, we need to replace the bad file with an unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

     

    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Windows Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". To get around this you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

     

    1)  Try installing update KB933729 from this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en 

    if you receive the error "This update does not apply to your system" then Windows Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

     2) Log into Windows Vista in Safe Mode

    3) Click Start  button, then click Control Panel

    4) Click Classic View in the upper right of the Control Panel window

    5) Double-Click the icon named Programs and Features

    6) Click the View installed updates link in the upper right of the Program and Features

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Uninstall'.

    9) Reboot into Normal Mode

    10) Install update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

     B) Install Service Pack 1 for Windows Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

    C) Repair Windows Vista using System Restore:

    1) Reboot Windows Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality Mode (RFM)

     

    Thank you for visiting the Genuine Advantage forum.



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, January 14, 2009 7:12 PM
    • Unmarked as answer by Redneck King Wednesday, January 14, 2009 10:28 PM
    Wednesday, January 14, 2009 7:12 PM
  • None of those methods worked.

    For the first one, I couldnt locate the update mentioned in the update list, yet it still wont let me install the file.

    It also says that service pack 1 is not for my system, so option b is out.

    And my laptop would not load the backup and restore center, every time i clicked on it nothing happened.


    Wednesday, January 14, 2009 10:22 PM
  •  Redneck King,

    Please try and install service pack 1 for Vista as well as any other critical updates.  After you install SP 1 you will be required to reboot then visit Windows Update again and check for any critical updates again and lets see if this helps. 


    Thank you again :-)


    Stephen
    Stephen Holm
    Thursday, January 15, 2009 12:26 AM
  • It tells me service pack one is already installed.

    Thursday, January 15, 2009 2:06 AM
  • Good Morning Redneck Kin,


    Please submit a service request with Microsoft Product Support. Include your Product Key for Vista so that we may analyze specifics surrounding the problems you are encountering. 

    Using MGADiag.Exe to Collect Licensing Information:

    1.   Download the MGADiag application from  http://go.microsoft.com/fwlink/?LinkID=52012. Click Run or Open when prompted

    2.   Click Continue. The tool will scan your computer and display your results

    3.   When the diagnostic check is complete, click Copy to copy your results to the clipboard    

    4.   Paste (CTRL-V) this output into the service request.

    5. After clicking COPY in step 3 above, an output .CAB file is generated in your C:\MGADiagToolOutput folder with a filename similar to MGADIAGyyyymmddhhmmssnnn.cab. Please include this .CAB file in your email.


    This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request.

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:33 AM
    Thursday, January 15, 2009 5:26 PM