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After VISTA Updates OEM Gateway and Sticker wont validate RRS feed

  • Question

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    After using my Gateway laptop computer with Vista Tuesday night, I went to shut it down for the night and as it was shutting down it told me it was installing 4 new updates.  The next day when I went to turn the machine back on it acted normal until I entered my password and then it went to a black screen with a white box that told me my window vista was invalid and gave me the options of canceling or checking online for a solution/validation.  The start button was gone and the only program that would work was Internet Explorer.  I went to the microsoft validation site and went through the prompts and it told me my vista was not genuine.  My Vista came with my Gateway Laptop I purchased new from Office Depot so I know it is genuine.  I used the gateway recovery cd to recover vista to an earlier date and went into the place where the oem product code is and went to the trouble of entering the sticker product code on the bottom of the laptop and then calling the 800 number to validate vista again(hoping that the problem was just the gateway OEM number like I have seen in a lot of posts here lately).  The validation worked and all was well for a few minutes., I even went to the microsoft website and validated it there to make sure all was well.  Then I stupidly decided to go into windows vista update and update my version.  When the computer told me that there were 4 updates ready I foolishly OK'ed them and once they installed and the computer went through a restart I was back where I started with the black screen and the white box with the 2 options telling me my vista was invalid.  What gives with these updates?  Why is all of a sudden I am having so much hastle with a VALID OEM GATEWAY FACTORY INSTALLED version of vista???  What else can I do? 

     

    Thanks for any help,

     

     

    Friday, October 12, 2007 7:58 PM

Answers

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    Hello Mineengineer,

     

      If the support document that Carey provided doesn't resolve your issue, then please follow the below steps.

     

      First off, login to the computer and do what you did to get IE to launch and then go back to Windows Update and look up the update history for the names of the 4 updates you installed and post them here.

     

      Next:

    1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into your browser and download the MGADiag.exe file. This file is the Genuine Diagnostics tool. (make sure to record what folder you downloaded it into)

    2) Type: C:\ into the browser aaddress field and hit Enter.

    3) Navigate your computer's folders to where you downloaded the MGADiag.exe file.

    4) Launch the program, click continue, click the Windows tab and then click the "Copy" button

    5) Return to this forum thread (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2264089&SiteID=25) and paste the report into a responce post.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, October 12, 2007 8:55 PM

All replies

  • Please review the following:

     

    You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation: http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573

     

    Friday, October 12, 2007 8:36 PM
    Moderator
  •  

    Hello Mineengineer,

     

      If the support document that Carey provided doesn't resolve your issue, then please follow the below steps.

     

      First off, login to the computer and do what you did to get IE to launch and then go back to Windows Update and look up the update history for the names of the 4 updates you installed and post them here.

     

      Next:

    1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into your browser and download the MGADiag.exe file. This file is the Genuine Diagnostics tool. (make sure to record what folder you downloaded it into)

    2) Type: C:\ into the browser aaddress field and hit Enter.

    3) Navigate your computer's folders to where you downloaded the MGADiag.exe file.

    4) Launch the program, click continue, click the Windows tab and then click the "Copy" button

    5) Return to this forum thread (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2264089&SiteID=25) and paste the report into a responce post.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, October 12, 2007 8:55 PM