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Updated Windows 7 Last night and now I get a message saying "this copy of windows is not genuine" RRS feed

  • Question

  • I have had this computer, which came with windows 7 preinstalled, and have had no problems even when updating but last night I installed a new priority update from Microsoft and now when I attempt to log in the only thing that appears on the screen is in the bottom right corned where it says "Build 7601 This copy of windows is not genuine."  I can (and currently am) get into windows safe mode, however I cannot do anything about the problem from here.  I have a product key, and I was able to activate windows when I initially got the computer no problem.  I have no idea what I need to do at all and but I need to get this computer working again.  Thanks.

    -Nate

    Wednesday, June 15, 2011 6:07 PM

Answers

  • "squirrelfire" wrote in message news:f3566178-91e0-4261-ac78-1f29974b3ae6...

    I have had this computer, which came with windows 7 preinstalled, and have had no problems even when updating but last night I installed a new priority update from Microsoft and now when I attempt to log in the only thing that appears on the screen is in the bottom right corned where it says "Build 7601 This copy of windows is not genuine."  I can (and currently am) get into windows safe mode, however I cannot do anything about the problem from here.  I have a product key, and I was able to activate windows when I initially got the computer no problem.  I have no idea what I need to do at all and but I need to get this computer working again.  Thanks.

    -Nate


    Hmm - it's very unusual to be locked out of Normal Mode in Win 7 because of just a non-genuine issue.
    I suspect something else is happening as well.
    I would suggest that you try using System Restore to go back about 4 days - see if that cures it.
    If it does, then the first thing to do is to check for malware using an updated Anti-Virus (full scan) and a decent anti-malware application such as Malwarebytes Anti Malware (Free version - do NOT activate the real-time protection! - www.malwarebytes.org) again, run a full system scan once you've installed and updated it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 15, 2011 6:16 PM
    Moderator

All replies

  • "squirrelfire" wrote in message news:f3566178-91e0-4261-ac78-1f29974b3ae6...

    I have had this computer, which came with windows 7 preinstalled, and have had no problems even when updating but last night I installed a new priority update from Microsoft and now when I attempt to log in the only thing that appears on the screen is in the bottom right corned where it says "Build 7601 This copy of windows is not genuine."  I can (and currently am) get into windows safe mode, however I cannot do anything about the problem from here.  I have a product key, and I was able to activate windows when I initially got the computer no problem.  I have no idea what I need to do at all and but I need to get this computer working again.  Thanks.

    -Nate


    Hmm - it's very unusual to be locked out of Normal Mode in Win 7 because of just a non-genuine issue.
    I suspect something else is happening as well.
    I would suggest that you try using System Restore to go back about 4 days - see if that cures it.
    If it does, then the first thing to do is to check for malware using an updated Anti-Virus (full scan) and a decent anti-malware application such as Malwarebytes Anti Malware (Free version - do NOT activate the real-time protection! - www.malwarebytes.org) again, run a full system scan once you've installed and updated it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 15, 2011 6:16 PM
    Moderator
  • I'm having the same problem after installing all the new (June 14 and/or 15) security updates (both Windows 7 and Office 2003 / 2007).  In my case, I get error code 0xC004E002 during initial load of the desktop after login, and error code 0x8004E10E when I try to validate after entering my correct product key.

    I've seen in other forums that slui 4 can be used to get a contact number to report the problem, but for me that displays a dialog with choices: Buy key, Enter new key, and Contact Lenovo. 

    Given that I seriously doubt Lenovo has anything to do with this problem, I didn't try contacting them.

    I also tried a system restore to remove the updates, and it initially worked (my normal desktop was displayed), but after a few minutes it decided it wasn't genuine windows and went back to black background with the same message as squirrelfire has.

    I also ran MGADiag and got the following.  Any help will be greatly appreciated.  I do not want to have to wipe the drive on this computer and start over!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x8004e10e
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {5D7C067C-24A6-43E2-932F-81851486ACC3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\program files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D7C067C-24A6-43E2-932F-81851486ACC3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-18694898-3317237076-63029914</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2081CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6FET81WW (3.11 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091124000000.000000+000</Date></BIOS><HWID>17D20100018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6F   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>97BEE9892BF89F4</Val><Hash>6+mlwMb1wXKxgwBdceJ7JwJBvnU=</Hash><Pid>89451-OEM-6625011-72158</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8004E10E' to display the error text.
    Error: 0x8004E10E

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:12:2011 02:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAAABAABAAIAAQABAAAABAABAAEA6GHapC4IgIXkLLBUoLty/eqjhO2Eu4rzVJ8MhUigRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6F
      FACP            LENOVO        TP-6F
      HPET            LENOVO        TP-6F
      BOOT            LENOVO        TP-6F
      MCFG            LENOVO        TP-6F
      SSDT            LENOVO        TP-6F
      ECDT            LENOVO        TP-6F
      SLIC            LENOVO        TP-6F
      ASF!            LENOVO        TP-6F
      SSDT            LENOVO        TP-6F
      TCPA                   
      DMAR                          
      SSDT            LENOVO        TP-6F
      SSDT            LENOVO        TP-6F
      SSDT            LENOVO        TP-6F

     


    Thanks, stalky3
    Wednesday, June 15, 2011 11:55 PM
  • "stalky3" wrote in message news:d8ac688d-683b-4bd2-8901-b8c41418e8e6...

    I'm having the same problem after installing all the new (June 14 and/or 15) security updates (both Windows 7 and Office 2003 / 2007).  In my case, I get error code 0xC004E002 during initial load of the desktop after login, and error code 0x8004E10E when I try to validate after entering my correct product key.

    I've seen in other forums that slui 4 can be used to get a contact number to report the problem, but for me that displays a dialog with choices: Buy key, Enter new key, and Contact Lenovo. 

    Given that I seriously doubt Lenovo has anything to do with this problem, I didn't try contacting them.

    I also tried a system restore to remove the updates, and it initially worked (my normal desktop was displayed), but after a few minutes it decided it wasn't genuine windows and went back to black background with the same message as squirrelfire has.

    I also ran MGADiag and got the following.  Any help will be greatly appreciated.  I do not want to have to wipe the drive on this computer and start over!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x8004e10e
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Thanks, stalky3


    Please repost your report to your OWN NEW thread - your problem is quite different, and will only confuse in this one.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 16, 2011 7:20 AM
    Moderator
  • Noel,  I did not feel that it was different since we both got the 'not genuine' message immediately after installing the latest security updates.  I hoped that the additional information I was providing would help determine the cause.  However, I will open a new thread per your request.

    Thanks, stalky3
    Thursday, June 16, 2011 9:47 AM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, June 17, 2011 6:31 PM