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product key not valid.....HELP!!! RRS feed

  • Question

  • hello.

    I don't know any technical terms for this but i'll try my best to explain this problem; I tried to run the

    The Windows Product Key Update Tool, but after I have entered the product key that is indicated on the COA sticker (2000 millenium edition) on the cpu , the tool indicated this message "The product key is not a valid key for this sytem. Re-check it for typing errors & try again.  

    *** Have I located the correct product key on the pc ? If not, what are other ways that I can locate the correct one?

    *** Also, can I still get a genuine copy for free even if the xp software is already installed ?

     

    If ever you need additonal info about this or questions, i'd be happy to answer that, I just want this to be solved badly.

     

    Thanks.

     

    Yvette R. Hojilla

    Saturday, January 19, 2008 10:45 AM

Answers

  • Vinefrost,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

     

    You've already reported the info in Step 2 below:

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that's on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Saturday, January 19, 2008 2:50 PM
  • Hello Vinefrost,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least seven other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.  Have you ever been a student, faculty, or employee of that University?  If so, you may still be entitled to use their Product Key, depending upon their agreement wih Microsoft.  If you were at one time associated with the school, you should contact their IT department to get further information on the details of whether or not you can continue to use their software.  If you have never been associated with them, then it's safe to say that your installation of XP is nongenuine.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    More bad news:  Your Microsoft Office XP Professional with FrontPage installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with FrontPage as soon as possible.

     

    Your computer is still licensed to run the version of Windows that it came with new from Samsung, which as the CoA shows is Windows Me.

     

    Your options include:

     

    1.  Put Windows Me back onto your computer.

    2.  You can use the fact that you are licensed for Me as the basis to install XP Home Upgrade, which sells for $49-99 depending upon whether you can catch it on sale.

    3.  Or, purchase an OEM copy of XP Home for about $89 and install it.

    4.  If you can get by with Word, Excel and Powerpoint and don't need other Office programs, buy Office 2007 Home and Student on sale for $129.  This edition of Office is allowed to be installed on up to three computers in a noncommerical setting.

    5.  If you need the extra features of XP Pro, get the WGA Kit for XP Pro.

    Sunday, January 20, 2008 4:17 PM

All replies

  • Vinefrost,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

     

    You've already reported the info in Step 2 below:

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that's on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Saturday, January 19, 2008 2:50 PM
  •  

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VWDRK-KP2C2-9QFGW
    Windows Product Key Hash: +G3C9cjeAyuY3DAs1S6x23gAPec=
    Windows Product ID: 55274-640-0270311-23454
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {22280605-6FD1-44BD-9D9F-728B95EB20F2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22280605-6FD1-44BD-9D9F-728B95EB20F2}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9QFGW</PKey><PID>55274-640-0270311-23454</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-507921405-854245398</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO.,LTD</Manufacturer><Model>M5340     </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00 02SS</Version><SMBIOSVersion major="2" minor="3"/><Date>20000925000000.000000+000</Date></BIOS><HWID>E18535E701846046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17979</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, January 20, 2008 12:39 PM
  • Answer to step 2:

     

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows? -  Microsoft Windows Millenium Edition

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?  None

    3.  Or, does it have the computer manufacturer's name in black lettering? In another sticker (not the coa) there indicates SAMSUNG (not sure if this is what you're looking for)

    4.  DO NOT post the Product Key that's on the CoA .

     

    ** My COA resembles most like the PURPLE  one sample but it has no D after the numbers after the word Microsoft that color is changing from gold to silver.

    reference link for the COA SAMPLE: http://www.microsoft.com/resources/howtotell/windows/quiz.aspx?method=oem_coa&displaylang=en#section3

     

     

     

    Sunday, January 20, 2008 1:19 PM
  • Hello Vinefrost,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least seven other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.  Have you ever been a student, faculty, or employee of that University?  If so, you may still be entitled to use their Product Key, depending upon their agreement wih Microsoft.  If you were at one time associated with the school, you should contact their IT department to get further information on the details of whether or not you can continue to use their software.  If you have never been associated with them, then it's safe to say that your installation of XP is nongenuine.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    More bad news:  Your Microsoft Office XP Professional with FrontPage installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with FrontPage as soon as possible.

     

    Your computer is still licensed to run the version of Windows that it came with new from Samsung, which as the CoA shows is Windows Me.

     

    Your options include:

     

    1.  Put Windows Me back onto your computer.

    2.  You can use the fact that you are licensed for Me as the basis to install XP Home Upgrade, which sells for $49-99 depending upon whether you can catch it on sale.

    3.  Or, purchase an OEM copy of XP Home for about $89 and install it.

    4.  If you can get by with Word, Excel and Powerpoint and don't need other Office programs, buy Office 2007 Home and Student on sale for $129.  This edition of Office is allowed to be installed on up to three computers in a noncommerical setting.

    5.  If you need the extra features of XP Pro, get the WGA Kit for XP Pro.

    Sunday, January 20, 2008 4:17 PM
  • hi dan,

     

    Thanks for letting me know about this pc of mine and honestly I really don't have any association with that school, I'm not even located in USA. I'm living here in the philippines and the store where I bought my pc is on a retail store that sells 2nd hand desktops at a low price.

     

     If I am to uninstall Microsoft Office XP Professional with FrontPage un my pc what features wold be left? And how can I Put Windows Me back on my computer?

     

     

     

    Saturday, January 26, 2008 3:25 AM
  • Vinefrost,

     

    If you uninstall the nongenuine installation of Office XP, you will no longer have the programs that comprise Office:  Word, Excel, Power Point, Access, Outlook, and in your case Front Page.

     

    In order to install Windows Me back onto your computer, you would have to acquire the original Recovery/Reinstallation CDs that came with the Samsung computer, or you would have to acquire a genuine Microsoft systembuilder/OEM installation CD for Windows Me.  In either case, when Windows Me Setup requests the Product Key to be typed in, you would use the Product Key for Windows Me that is printed on the Certificate of Authenticity affixed to the computer.

    Saturday, January 26, 2008 12:49 PM
  • hey
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {15458FC4-9F3A-4E74-9DC1-DACD8D663D49}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15458FC4-9F3A-4E74-9DC1-DACD8D663D49}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-1596112284-229466310-2185807910</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ED895AA-ABA a1210n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20051115000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>23B73D0F0184CE56</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17621</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    would that be all the info u would need to help me ?

    Saturday, February 9, 2008 7:04 AM
  • Hi Dan.

    Having the same problem with my new laptop. Have recently bought a Dell laptop with Windows Vista Home Premium edition. Installed and worked perfectly for several days then soon after downloading a set of automatic updates, it was returning the 'Key not valid' message.

    Have done the diagnostic tool and the results are below, the CoA sticker on the reverse side of the laptop is almost an exact copy of the Large Manufacturer Pre-installed Windows COA as viewed on the link supplied by you.

    Hope this is all the information you will need to rectify this problem.

    Thanks in advance, Lou

     

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1F11951A-5C69-44E1-9069-1B3C8A861D87}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F11951A-5C69-44E1-9069-1B3C8A861D87}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1461369386-3082461619-101455216</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>06303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>32F141C0A506ED0</Val><Hash>Tq6Td5JWI8ItP2THF3HbVOdQt/Y=</Hash><Pid>81599-872-1707105-65726</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Sunday, February 10, 2008 1:54 PM
  • Hello ToNyThEtlgEr,

     

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    Office Status: 114 Blocked VLK 2.

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  


    Thank you,
    Matt Prall, MS
    WGA Forum Manager
    Monday, February 18, 2008 9:23 PM
  • Hello louperrin,

     

    Please repost your question in the Vista forum and they will be able to further assist you with your Vista validation issues.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Monday, February 18, 2008 9:24 PM
  •  

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F928C2EE-D29C-4AA5-A103-057B1C2B69B3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F928C2EE-D29C-4AA5-A103-057B1C2B69B3}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-442227598-2369745973-4033212417</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DT160A-ABA A465C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.20   </Version><SMBIOSVersion major="2" minor="3"/><Date>20040128000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>0A4335E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, February 23, 2008 7:40 AM
  • Hello Ms. Vasquez,

     

    From your diagnostic results it appears you have a trial version of Office installed which will not pass validation since it is a trial.  Please give us a description of what you are attempting to do along with any error messages/codes.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, February 26, 2008 5:03 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {17032DD9-43C0-417E-AE85-AF030EED3316}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{17032DD9-43C0-417E-AE85-AF030EED3316}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-4214860058-3763643210-3721955387</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RK505AA-ABA m7674n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20060831000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>12463BA701841D7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, May 13, 2010 10:08 PM
  • Hello OMGWHTHAPPENED,

    Please do not piggyback on old threads.

    Start your own thread, copy your mgadiag report into it, and provide some explanation or description of the problem you have encountered.  Thanx.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 14, 2010 3:19 AM