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Clean install of upgrade copy RRS feed

  • Question

  • Hi,

    I have had significant problems activating my copy of Windows. The technical details are in this thread:

    http://forums.microsoft.com/genuine/ShowPost.aspx?postid=2650620&isthread=false&siteid=25

    Issues arising:

    1. It appears that the core problem was clean installing an upgrade copy. If this is such licensing problem why was I allowed to install into this situation? Why couldn't I activate by giving both the ungrade and the previous XP license keys (like every other piece of software I've updated)? As solved (installing Vista over itself) I haven't had to give my XP key!

    2. No one person was able to help me. I talked to online support, the activation line, customer support and eventually technical support. In total I talked to seven people for more than 3hrs on the phone. This is a large cost for both Microsoft and myself.

    In summary I feel I have wasted a large amount of my time for reasons I feel are simply bureaucratic.
    Tuesday, January 8, 2008 9:11 PM

Answers

All replies

  • An upgrade version of Windows Vista is a license that lets you install Windows Vista if you already own a compliant, licensed version of Windows. You can perform either an upgrade installation or a custom installation of Windows Vista by using an upgrade license. However, you must start the Windows Vista installation in the compliant version of Windows.

     

    Ref: http://support.microsoft.com/kb/932616/en-us

     

    For expert Windows Vista installation advice, please visit the Windows Vista TechNet Forums:

    http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=204&SiteID=17

    Tuesday, January 8, 2008 9:52 PM
    Moderator

  • > However, you must start the Windows Vista installation in the compliant version of Windows.

    Then why isn't it restricted to do so? Why does it say "Clean install and backup may be required" on the front cover of the retail packaging?

    I'm not asking for an explanation; I've already solved the problem. I'm providing feedback from the user point fo view for your benefit!
    Tuesday, January 8, 2008 10:04 PM