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  • Question

  • I'm getting validation errors on at least 6 (maybe 7) of the computers I manage.  They are all OEM copies purchased over the internet but not from name brand stores.  All the materials I received look legitamate (i.e. COA/Product Key and hologram disk).  I have submitted three of them to try to get a complimentary replacement copy of XP pro, but I can't find sales receipts the rest.

    Here is one of the sustems that is displaying the error.  I can submitt the other two (that I don't have sales receipts for) or all six if you want.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-8FH2H-9F6WV-PH2FY
    Windows Product Key Hash: m1biL5zdtF0IGX7bHQ/LVoNsvl8=
    Windows Product ID: 55274-640-2299643-23634
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 196c3d3d-f9b9-4aae-83f3-c337686b1196
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>196c3d3d-f9b9-4aae-83f3-c337686b1196</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-PH2FY</PKey><PID>55274-640-2299643-23634</PID><PIDType>1</PIDType><SID>S-1-5-21-507921405-1214440339-839522115</SID><SYSTEM><Manufacturer>VIAK8_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20040803000000.000000+000</Date></BIOS><HWID>612F3EEF0184225D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4285FB611AFED02</Val><Hash>3JWUkWkmaD3+gxUITXJJNl6x4wY=</Hash><Pid>73931-641-5342527-57001</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 20, 2007 6:12 PM

Answers

  • Hollisorama,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some Good News:  The installation of Office 2003 Pro is genuine (Office Status:  100 means genuine).

    The Windows Genuine Advantage FAQ states that small businesses can receive up to five (5) complimentary replacements for Hi-Quality counterfeit Windows XP materials:

    Q:

    Is there a limit to how many copies Microsoft will allow customers to order?

    A:

    The genuine Windows offer is limited to one order per machine. For the complimentary offer, small business customers are limited to five copies per shipping address. The offer is subject to availability.

    The FAQ also states that MS is aware that documentation varies widely, so feel free to do your best to recreate the circumstances and documentation of the purchase:

    Q:

    What can I use for proof of purchase?

    A:

     

    Because purchase documentation varies widely, we are flexible. Proof of purchase can be a purchase order, the original supplier invoice, or some other store receipt. The proof of purchase must show the supplier’s name and address, the date of purchase, and a reference to Windows.

     

     

    Wednesday, March 21, 2007 3:08 PM

All replies

  • Hollisorama,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some Good News:  The installation of Office 2003 Pro is genuine (Office Status:  100 means genuine).

    The Windows Genuine Advantage FAQ states that small businesses can receive up to five (5) complimentary replacements for Hi-Quality counterfeit Windows XP materials:

    Q:

    Is there a limit to how many copies Microsoft will allow customers to order?

    A:

    The genuine Windows offer is limited to one order per machine. For the complimentary offer, small business customers are limited to five copies per shipping address. The offer is subject to availability.

    The FAQ also states that MS is aware that documentation varies widely, so feel free to do your best to recreate the circumstances and documentation of the purchase:

    Q:

    What can I use for proof of purchase?

    A:

     

    Because purchase documentation varies widely, we are flexible. Proof of purchase can be a purchase order, the original supplier invoice, or some other store receipt. The proof of purchase must show the supplier’s name and address, the date of purchase, and a reference to Windows.

     

     

    Wednesday, March 21, 2007 3:08 PM
  • That is good news to finally hear what is going on.  I had purchased this OEM through a pricegrabber store front.  I guess I have learned my lesson and that cheap sotware is usually counterfeit.  I did submit three copies already for complimentary copies and have received them, but I still have three more computers that do not have legal copies.  Unfortunately, I don't have anything documenting the sale.  It was a while ago.  I was happy to find the one sale for at least those three.  I work for an organization and manage about 55 workstations but I'm leving the organization on Friday and was hoping to have everything to legit before I left.  We do have a volume licensing agreement but the copies that are now showing up with the error were not purchased under that.  These must be high quality counterfeits.

     

    All the computers that are still showing the error, we built personally.  Can I just buy a new OEM from a reputable vendor and use that?

     

    Thanks,

    Michael

    Wednesday, March 28, 2007 1:21 PM