Windows 7 - invalid License after running Genuine Advantage Tools

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  Please post your Diagnostic Report here, so someone could look into the details (possible causes) of the issue.

  ---

  "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)

  Wednesday, March 3, 2010 11:22 AM
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  To generate a Diagnostic Report, please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
  
  Darin MS

  Thursday, March 4, 2010 10:15 PM
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  ... here comes my Diagnostic Report.

  Please Note that i removed some personal Data in it, like my Product key and hash and also my windows User Name.

  There obviosly is a File Mismatch in C:\Windows\system32\en-us\user32.dll.mui  ???

  
  

  I'm looking forward to your replies, and hope for some good advices,

  best Regards.

  
  

  
  

  
  

  Diagnostic Report (1.9.0019.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Invalid License

  Validation Code: 50

  
  

  Cached Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-*****-*****-*****

  Windows Product Key Hash: ***************

  Windows Product ID: 00371-OEM-8992671-00007

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7600.2.00010100.0.0.048

  ID: {A301EE7B-372A-492A-9053-9311E7328E13}(3)

  Is Admin: Yes

  TestCab: 0x0

  WGA Version: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Professional

  Architecture: 0x00000000

  Build lab: 7600.win7_gdr.091207-1941

  TTS Error: 

  Validation Diagnostic: 

  Resolution Status: N/A

  
  

  WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  
  

  WGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  
  

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  
  

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Visio Professional 2003 - 100 Genuine

  Microsoft Office Enterprise 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  
  

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\*****\*****\*****\*****\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  
  

  File Scan Data-->

  File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

  
  

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{A301EE7B-372A-492A-9053-9311E7328E13}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-*****</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3346581737-1276170241-1187997941</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Not your Business</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.17       </Version><SMBIOSVersion major="2" minor="5"/><Date>20090601000000.000000+000</Date></BIOS><HWID>not your business</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91510407-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>A99F37CE2AFBAA0</Val><Hash>fK/0wSwlHT0O1CjynA5e/P3d2+k=</Hash><Pid>73830-336-2567096-55341</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B7AA96BA25FA6BA</Val><Hash>*****=</Hash><Pid>81599-861-2110827-65463</Pid><PidType>8</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

  
  

  Spsys.log Content: 0x80070002

  
  

  Licensing Data-->

  Softwarelizenzierungsdienst-Version: 6.1.7600.16385

  
  

  Name: Windows(R) 7, Professional edition

  Beschreibung: Windows Operating System - Windows(R) 7, OEM_SLP channel

  Aktivierungs-ID: *****

  Anwendungs-ID: *****

  Erweiterte PID: *****

  Installations-ID: *****

  Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Teil-Product Key: QB9CK

  Lizenzstatus: Benachrichtigung

  Benachrichtigungsgrund: 0xC004F063.

  Verbleibende Windows Rearm-Anzahl: 3

  Vertrauenswürdige Zeit: 08.03.2010 13:23:47

  
  

  Windows Activation Technologies-->

  HrOffline: 0x00000000

  HrOnline: 0xC004C533

  HealthStatus: PASS

  Event Time Stamp: 3:8:2010 09:09

  WAT Activex: Registered

  WAT Admin Service: Registered

  
  

  HWID Data-->

  HWID Hash Current: *****

  
  

  OEM Activation 1.0 Data-->

  N/A

  
  

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x0

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC PTLTD APIC  

    FACP NVIDIA MCP79   

    HPET PTLTD HPETTBL 

    BOOT PTLTD $SBFTBL$

    MCFG PTLTD  MCFG  

    SLIC FSC   PC      

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

    SSDT PmRef Cpu0Tst

  
  

  
  

  
  

  
  

  
  

  Monday, March 8, 2010 12:39 PM
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  You redacted half the information that could have been helpful, the key Had hash, the hardware hash I really don't need but bios and model information can be helpful, this is a SLP activation after all.
  
  
  It appears that you have slic 2.0 and windows 7 needs the 2.1 marker. it is possible your bios shipped with an older bios, call your manufacturer or use the windows 7 pro COA on the bottom of your computer to activate.

  • Proposed as answer by Carl Stephens Monday, March 8, 2010 2:24 PM

  Monday, March 8, 2010 2:21 PM
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  Do you need some additional information?

  
  

  What is slic 2.0 ?  and why do i need 2.1 marker?  

  I didn't get this in the context of having a invalid License Key. %)  *confused*

  How can my bios shipp with an older bios, and what should i ask my manufacturer?

  
  

  By the way, the Manufacturer and also the Retailer for My Windows 7 Upgrade are both not within reach for my company, we are too small for any response from their side. :((((   I tried it hard in the past.

  
  

  anyways, thanks for helping me.

  :)

  
  

  
  

  
  

  
  

  Monday, March 8, 2010 3:49 PM
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  I jsut noticed you said this was an upgrade installation. Check the packaging of the upgrade disk for the product key and enter it, if none was provided then the upgrade dvd they gave you may not have updated your bios which is why activation is failing. If the manufacturer supplied a disk that updates windows then there should have been a bios update on that disk also.
  
  I know you said it is hard to get in touch with the manufacturer but that is what you need to do.
  
  Forget everything I said about the COA, it does not apply in this situation (you may need it if you ever go back to vista however).

  Monday, March 8, 2010 4:06 PM
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  Hello Anonym_123456789,
  
  Your copy of Windows 7 is using an OEM SLP key.  This type of key only comes win Windows that come pre-installed in a computer built by a large manufacturer.
  
  When an OEM SLP key is in uses, Windows looks to the Bios on the computer's motherboard for a OEM Bios Flag. An OEM Bios Flag is information found only in the bios of computers built by a large manufacturer that come with Windows pre-installed. An OEM Bios Flag is specific to the Manufacturer and the version of Windows it's good for. So, If Windows is using an OEM SLP key and the Proper OEM Bios Flag is present in the computer's Bios, Windows will self-activate.
  
  Your Diagnostic Report shows that your computer does have a OEM Bios Flag so it did come with Windows pre-installed.  But the flag is am older one which suggests that your computer origianlly came with Vista.
  
  You have said this copy of Windows 7 was an Upgrade install. However, no copy of Windows (other then ones that come pre-installed in a computer built by a large manufatuere) would come with an OEM SLP key.  From the discripton of how OEM SLP key work, you can understand why.
  
  There are activation hacks (known as OEM Bios Hacks) avaliable on the internet (and sometimes sold, on a disk, as Genuine Windows) that when installed it makes Windows think that the Proper OEM Bios Flag is in the motherboards bios when it is not. This Hack plus an OEM SLP cause Windows to self-activate without needing a Valid Product key.
  
  Microsoft recently release an Update that makes Windows 7 ignore 70+ Activation Hacks (including many OEM Bios Hacks).
  
  To summarize:
  
  We know that your Upgrade version of Windows 7 was installed using a Product key that only comes in Windows 7 that come Pre-installed on a computer built by a large manufacturer. The key will not allow Windows 7 to run on any computer that does not have the proper OEM Bios Flag and the only computers that come with that proper OEM Bios Flag are ones that come with Windows 7 pre-installed.
  
  We know that your copy of Windows did, in fact, worked for some time.
  
  We know there are OEM Bios Hacks that can allow computer that lack the required OEM Blos Flag to run Windows that are using a OEM SLP key
  
  We know that Microsoft recently release an update that makes Windows ignore many known OEM Bios Hacks.
  
  And we know that around the same time Microsoft release this update, your Windows 7 stopped working and shows as Not Activated and Non-Genuine.
  
  Diagnosis:
  
  Because of these things, the logical conclusion is that your Windows 7 was using a OEM Bios Hack. Further, it is likely that the Upgrade disk (that you installed this copy of Windows 7 from) was the source of this OEM Bios Hack.
  
  Suggested Resolution:
  
  First, to confirm that the Upgrade Disk was the source of the OEM Bios Hack, you can first, reinstall Windows using the Upgrade Disk and the key that came with the disk.  When done, go to http://microsoft.com/genuine and click the Validate Windows button. 
  
  -If the result is Non-Genuine, you know the Upgrade Disk is the source of the OEM Bios Hack and I would recommend contacting the the person or company that sold you the software and return it for a full refund.
  
  -If the result is Genuine, you know that the Upgrade Disk was not the source of the Hack and it was installed at some later date by persons unknown.
  
  Thank you,
  Darin MS 

  • Marked as answer by Darin Smith MS Monday, March 8, 2010 10:42 PM

  Monday, March 8, 2010 10:42 PM
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  Darin, don't the oem's provide disks that prepare qualifying computers and then perform an upgrade installation? Without the manufacturer and model number I couldn't tell the age of the computer or if it qualified for windows 7. My understanding is that the OEM upgrade disk from a given manufacturer would prepare the computer by flashing the bios (installing the SLP 2.1 marker) then perform an upgrade with an SLP OEM key replacing the vista slp key.

  Monday, March 8, 2010 11:24 PM
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  Hi Darin Smith,

  
  

  today I was able to solve my Windows 7 License Issue.

  :)))

  
  

  Your Diagnosis was wrong, because of missing fact's in your summarize.

  
  

  here comes my step-by-step Report and Solution:

  
  

  Indeed my computer origianlly came with Vista installed.

  I didn't really use it, and I installed Windows 7 RC on the Day I received my Computer.

  As I knew about all that "we reebot your Windows every 2 hours" Features I decided to upgrade my Vista License quickly to a valid Windows 7 License.

  And I did so in the end of January this year.

  I had to do some tricks to beware Windows 7 Installer from formatting my Hard-disk.

  Formatting my Hard-disk would have taken me at least one week of re-organising and re-installing.

  I was able to avoid this by re-setting the minimum Windows Version for an Upgrade as described in offical MS Forums.

  
  

  I'm 99,9 percent sure that i had to type in my new product Key during the Upgrade installation from Windows 7 RC (7100)  to Windows 7 (7600).

  But obviously the Windows Activation Service was not notified about my new key.

  
  

  Solution:

  As simple as it can be. I Just typed my Product Key in the Windows Activation Form, and that's it. 

  :D   :)))

  
  

  ??? Problem:

  Obviously the Windows Genuine Activation Service was using my Windows 7 RC Product Key. ???

  
  

  
  

  Thanks for your Help.

  :D

  
  

  
  

  
  

  Tuesday, March 9, 2010 11:36 AM
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  HOHOHOHOHO.......

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  Powerthink Melbourne

  Wednesday, March 24, 2010 10:17 PM