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CRM throwing the following error RRS feed

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    This is happening when i click between windows. Not all the time but about 30% of the time.

    WHat does it mean?

     

    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
     <Message>Element not found.&#13;&#10;</Message>
     <Line>73</Line>
     <URL>/_static&#47;_grid&#47;presence.htc</URL>
     <PageURL>/Wicks&#47;_root&#47;homepage.aspx&#63;etc&#61;2</PageURL>
     <Function>prepareEnablePresence&#40;&#41;</Function>
     <CallStack>
       <Function>prepareEnablePresence&#40;&#41;</Function>
     </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
     <BrowserUserAgent>Mozilla&#47;4.0 &#40;compatible&#59; MSIE 8.0&#59; Windows NT 6.0&#59; Trident&#47;4.0&#59; SLCC1&#59; .NET CLR 2.0.50727&#59; .NET CLR 3.5.30729&#59; .NET CLR 3.0.30618&#59; .NET CLR 1.1.4322&#59; InfoPath.3&#41;</BrowserUserAgent>
     <BrowserLanguage>en-us</BrowserLanguage>
     <SystemLanguage>en-gb</SystemLanguage>
     <UserLanguage>en-gb</UserLanguage>
     <ScreenResolution>1920x1095</ScreenResolution>
     <ClientName>Web</ClientName>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>2057</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>2057</UserCulture>
        <OrgID>&#123;8DE5EAA0-50B0-4E8B-8AC7-3752C349F52C&#125;</OrgID>
        <UserID>&#123;EDF66EC6-2BBB-DF11-8084-080027FC770B&#125;</UserID>
        <CRMVersion>4.0.7333.2862</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    Monday, September 13, 2010 12:38 PM

Answers

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    Do you have your CRM options set to automatically send error reports?  If not, set that option and you might not be shown the error.

    It is pretty difficult to help troubleshoot an intermittent issue in the forum unless it is a fairly well know error.  There are a lot of potential variables to take into consideration.  On the surface it of course looks like a script error where it is running into something unexpected on Line 73 of the script or possibly xml. 

    Without having more information, I don't know that we can help beyond suggesting that you get on the latest updates for CRM, OS and IE.  To get OS & IE updates you need to visit the Microsoft Update site and select the Custom Update option.  This will ensure you see all available updates and not just the high priority ones.

    Regards, Donna

    Wednesday, September 15, 2010 1:14 AM

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    It seems that you are using Mozilla Firefox for accessing CRM...

    IE is the best supported browser that Microsoft recommends for Dynamics CRM....

    However, if you need to run CRM with mozilla, you need to install IE Tab Ad-On.

    Refer the same : http://microsoftdynamicscrm.blogspot.com/2008/03/running-crm-40-on-mozilla-firefox.html

     

    Thanks

    Cheers, Edwin
    • Edited by Edwin2win Monday, September 13, 2010 12:45 PM Additional Info
    Monday, September 13, 2010 12:44 PM
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    No it is definitely running IE. mozilla is not installed
    Monday, September 13, 2010 1:50 PM
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    Well, I've often run a sniff on the wire and saw the mozilla authentication packets being used before IE within the IE browser.  But that was IE 6.0.

    Your security log should show some more information.

     

    Monday, September 13, 2010 2:58 PM
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  • Question
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    Do you have your CRM options set to automatically send error reports?  If not, set that option and you might not be shown the error.

    It is pretty difficult to help troubleshoot an intermittent issue in the forum unless it is a fairly well know error.  There are a lot of potential variables to take into consideration.  On the surface it of course looks like a script error where it is running into something unexpected on Line 73 of the script or possibly xml. 

    Without having more information, I don't know that we can help beyond suggesting that you get on the latest updates for CRM, OS and IE.  To get OS & IE updates you need to visit the Microsoft Update site and select the Custom Update option.  This will ensure you see all available updates and not just the high priority ones.

    Regards, Donna

    Wednesday, September 15, 2010 1:14 AM