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Vista validation after hardware upgrade RRS feed

  • Question

  • I purchased a eMachines T5230 computer a couple years back. With it came Vista premium (32 bit) and a reinstall cd, and the product key for such. I recently added a new hard drive and other hardware and then reformatted all hard drives to clean the slate. I then installed Vista using the cd given to me, and it worked perfectly. That is until I downloaded and installed Microsoft Security Essentials, which when installing, said that I was running a genuine copy of Vista. But on my next reboot, the message comes up saying you are not running a valid copy of windows and either go online to buy one, or input a product key. I input the product key given to me with the cd i used to install Vista, but it said the key was not valid. Currently all I can do is go online with it,  so it is quite frustrating. What happened, and how do I fix it?

    I was told to search for slui.exe 4 and found it, but when I clicked on it, it just brought me back to the three options of go online to buy a key, input a new one or look at the help stuff. I was then told to repost here.
    Sunday, October 4, 2009 11:44 PM

Answers

  • Hello elcid49,

      OK, this is exactly why I ask that poeple to not post thier Diagnostic Report in other people's thread.  I was looking at CHIRITA's  Report (which I have now deleted) instead of yours.

      Completly Disregard my last post (I have deleted it also). 

      At this point, follow the below information.  If that still doesn't work, run a new Diagnostic Report and posting. I want to see if anything has changed since your first report.


    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,
    Darin MS
    Friday, October 23, 2009 7:19 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Monday, October 5, 2009 5:01 PM
    Moderator
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 6:14 PM
    • Unmarked as answer by elcid49 Sunday, October 18, 2009 4:11 PM
    • Marked as answer by elcid49 Sunday, October 18, 2009 4:11 PM
    • Unmarked as answer by elcid49 Sunday, October 18, 2009 4:11 PM
    Thursday, October 15, 2009 6:14 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9AB67C69-7B97-441D-BD70-AC25CB778EF1}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AB67C69-7B97-441D-BD70-AC25CB778EF1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3733755699-3776267408-397672319</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090327000000.000000+000</Date></BIOS><HWID>6B323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070718

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAgABAAAAAwABAAEAJJSQaIhz88eKfMohlpJWEBpyqF6N7/L0zu7St6xWqbjI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            032709        APIC1756
      FACP            032709        FACP1756
      HPET            032709        OEMHPET0
      MCFG            032709        OEMMCFG
      OEMB            032709        OEMB1756
      INFO            032709        AMDINFO
      NVHD            032709        NVHDCP
      SSDT            A M I         POWERNOW


    Sunday, October 18, 2009 4:09 PM
  • Hello elcid49,

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

    Thank you,
    Darin MS

    CHIRITA:  You have a different issue, please create your own thread.

    • Marked as answer by Darin Smith MS Monday, October 19, 2009 6:05 PM
    • Unmarked as answer by elcid49 Thursday, October 22, 2009 12:17 AM
    Monday, October 19, 2009 6:05 PM
  • I attempted this method, and when I got asked to finally enter the Product Key, It gave me error code 0xC004F063. But it did go to the Activiating Windows Screen, then here, so I don't know what happened.
    Thursday, October 22, 2009 12:06 AM
  • I did not have to activate Windows when it came with my computer. I did recently change the motherboard and harddrive, but still have the original reinstall cd and key that came with it. Does this mean I had an OEM SLP key? Where do I go from here?
    Thank you very much for your assistance, but if the problems continue, I may seek purchasing 7, but why should I pay for Vistas error?
    Friday, October 23, 2009 3:19 AM
  • Hello elcid49,

      OK, this is exactly why I ask that poeple to not post thier Diagnostic Report in other people's thread.  I was looking at CHIRITA's  Report (which I have now deleted) instead of yours.

      Completly Disregard my last post (I have deleted it also). 

      At this point, follow the below information.  If that still doesn't work, run a new Diagnostic Report and posting. I want to see if anything has changed since your first report.


    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,
    Darin MS
    Friday, October 23, 2009 7:19 PM