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Malicious software removal tool puts my computer to sleep and it won RRS feed

  • General discussion

  • Every time I use the Windows Live Safety Scanner online service, at the end of the procedure 
    it puts my computer to sleep and it won't wake up.  That happens both with my older Dell Dimension, 
    and my newer Dell Optiplex.  To restart the computer, I have to press and hold the start button, 
    an abnormal shutdown.  

    I don't have Windows Live OneCare antivirus installed, but do have the malicious software removal 
    tool installed.  A friend of mine had this same issue with the Safety Scanner.  Is this something
    to be concerned about?  
    Monday, April 13, 2009 9:54 PM

All replies

  • Steve;

    You're off topic for the OneCare subscription forums, but you can ask that question on the Safety Scanner forums:

    http://boards.live.com/safetyboards/forum.aspx?ForumID=13

    Tell them if your running a 32-bit or 64-bit system, which Operating System, and which version of IE is running. Quick or Full Service scan?

    Dave
    Tuesday, April 14, 2009 12:41 AM