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Cannot activate xp professional RRS feed

  • Question

  • I am unable to activate my copy of Windows xp professional. Nothing seems to indicate that this copy is counterfeit, but no activation key is working. Also, the copy came with the COA missing. Do you think that the copy is counterfiet or is installed on another computer? If so what should I do? I just looked for the key in the registry. According to the support article, the should be something there called "Productkey" I found nothing called that, but I did find something called "ProductId". However, the "ProductId" does not have the right amount of characters to fit into the activation wizard.

    This might also help...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-74KG7-BQB9G-W47KG
    Windows Product Key Hash: OxM32PJjwY0jpLgY1DeIS+/ynsg=
    Windows Product ID: 76487-OEM-2215245-71798
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3D4C6E65-D303-42CD-98B1-57ADDD986682}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D4C6E65-D303-42CD-98B1-57ADDD986682}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W47KG</PKey><PID>76487-OEM-2215245-71798</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-573735546-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0222   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090507000000.000000+000</Date></BIOS><HWID>CA563F7F0184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13D90:ASUSTeK Computer Inc|1544F:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, September 21, 2009 3:03 PM

Answers

  • Hello s teddy,

    You wrote, "Also, the copy came with the COA missing."

    You have an installation CD for Windows XP Pro.  But, without a Certificate of Authenticity (CoA), you do not have a license to run Windows XP Pro.

    Your best bet is to contact Microsoft Customer Service to see if they can do anything for you:  http://support.microsoft.com/kb/811224
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 5:47 PM
    Monday, September 21, 2009 4:19 PM

All replies

  • Hello s teddy,

    You wrote, "Also, the copy came with the COA missing."

    You have an installation CD for Windows XP Pro.  But, without a Certificate of Authenticity (CoA), you do not have a license to run Windows XP Pro.

    Your best bet is to contact Microsoft Customer Service to see if they can do anything for you:  http://support.microsoft.com/kb/811224
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 5:47 PM
    Monday, September 21, 2009 4:19 PM
  • Hello s teddy,

      Have you tried Activating by Phone? If not, try that.

      Once you call the Activation center number, you will hear a Phone Prompt, either select the option to talk to a Live Activation Rep or if there is not option, don't enter anything into the phone, this should force the Phone Prompt to tansfer you to the Live Rep.

      Thank you,
    Darin MS 
    Wednesday, September 23, 2009 5:50 PM