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Upgrade Hard-drive - lose your software?! RRS feed

  • Question

  • I recently upgraded my Gateway system running XP from an 80gb hd to a 250gb hard drive. My Small Business version of office XP reduced itself to "reduced functionality" mode, saying there were changes in my hardware and I needed to re-register. I have the original install disks, but Office refused to recognize it, remaining in "reduced fuctionality" mode.

    I tried to run the setup from the CD. I got a message that "this patch package could not be opened..."

    I found an article in the knowledge base saying to run windows installer cleanup and delete the products and reinstall from CD's.

    I did so, and now have original functionality back, but it is of course at the 2001 version level from which I originally installed.

    So I went to the auto update site. Guess what? My product is no longer recognized as valid for automatic updates.

    DOES ANYONE KNOW A SOLUTION THAT RESTORES COMPLETE, PROPER FUNCTIONALITY TO A COMPLETELY LEGAL, PAID VERSION OF OFFICE INCLUDING SECURITY UPDATES, ETC?

    I have spent over 4 hours trying to make Office work properly again. It is very irritating to pay for a product, and then be denied completely legal use of it because of artificially induced problems.

     

     

     

    Sunday, July 30, 2006 3:57 AM

Answers

  • Art5,

    Office wanted you to reactive the software not reinstall it.

    May I suggest you take your computer to a competent local repair shop and have a professional take care of the situation?

    Monday, July 31, 2006 1:41 PM
  • Art:

     

    I think I see the issue. I apologize, I was way confused! I was under the assumption you are having WINDOWS activation related problems. :) Your Windows *is* okay, right? (just to doublecheck).

     

    wpa.dbl is only for Windows Activation use.

     

    Unfortunately, Office Activation is out of the scope of this forum. While we do support Office *validation*, activation is another story. I suggest heading to www.support.microsoft.com to have the technical support folks in Office look at the issue. Your office looks perfectly fine, I think it may be just a setting away to fixing the issue.

     

    -phil

    Thursday, August 3, 2006 2:25 AM

All replies

  • More bad news - Outlook will not open a new email compose window, or sync with servers to pick up email. I thinks its "already activated" , and "detect and repair" completes "successfully".

    So even after a complete reinstall, the product does not function.

     

    Sunday, July 30, 2006 4:22 AM
  • Art5,

    Office wanted you to reactive the software not reinstall it.

    May I suggest you take your computer to a competent local repair shop and have a professional take care of the situation?

    Monday, July 31, 2006 1:41 PM
  • You can "reactivate" the software - its still fully licensed as long as it is used within EULA terms.
    Monday, July 31, 2006 6:03 PM
  • Thanks to the two individuals offering their advice. Unfortunately neither addresses the problem:

    1) I need competent help: I have spent 30 years in the computer industry, have programmed in multiple languages, including 10 years in C, and have built out servers and desktops for 20 years. I have set up, installed, and debugged systems for customers starting with DOS 1.1. While I have not done active desktop support professionally for about 5 years, I find that my level of competence is still about equal to the senior techs who work for me in our company.

    2) I did the wrong thing: You are correct that windows initially requested I re-activate. That process FAILED. The process "ran", but yielded either no response or an error message (depending upon the windows product I was using to launch the process. I traced the error messages back through the knowledge base. The knowledge base indicates that the failure was most likely caused by trying to authenticate using a CD for a system that was installed using a server. This was factory installed by Gateway, whom I suspect may have used a server, since this was a custom configured machine. The knowledge base article clearly states the process required to correct is to reinstall from the CD's. I am aware that it is a legal copy; however MS does not seem to recognize it as such, and refuses to give updates via the automated system. This is a system failure that I am trying to correct.

     

     

     

    Tuesday, August 1, 2006 2:29 PM
  • Art5,

    Please download and run this utility, then on the Windows tab, click Copy to Clipboard, then paste into a response message in this thread.

    http://go.microsoft.com/fwlink/?linkid=52012

    Tuesday, August 1, 2006 2:50 PM
  • Actually, could you locate the file "wpa.dbl" and ensure its not hidden and NOT marked as read-only? That should get ya going.
    Tuesday, August 1, 2006 5:50 PM
  • Thanks. Results are:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
    Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
    Windows Product ID: 55274-OEM-2211906-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: WXH3GQ5
    ID: f125031a-4a1d-4c30-a815-1e2e08cffdfa
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 332753 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f125031a-4a1d-4c30-a815-1e2e08cffdfa</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-3697291689-877864702-1017937101</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>E-4650                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MV85010A.15A.0086.P15.0212021343</Version><SMBIOSVersion major="2" minor="3"/><Date>20021202000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>5199366F0184C372</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>2BDCA36307C8578</Val><Hash>/r3OuCRrSFlvGuuG+4H5SghFVgc=</Hash><Pid>70172-700-2334763-55393</Pid></Product><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>5696662EC1D8BC6</Val><Hash>qYswepfOSqcMGhbcpg8ruKytopU=</Hash><Pid>54188-OEM-1790693-37827</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, August 3, 2006 12:38 AM
  •  Phil Liu MSFT wrote:
    Actually, could you locate the file "wpa.dbl" and ensure its not hidden and NOT marked as read-only? That should get ya going.

     

    The file is neither hidden more marked read only. (darn! I was hoping for an easy answer!) Thanks, though.

     

     

    Thursday, August 3, 2006 12:40 AM
  • If I attempt to activate, I'm told the product is already activated.

    The message sent when I try to do the update from the update site is:

    ------------------------------------------------------------------------------------------------------------------------------------------------

    The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons:

    • You do not have administrative privileges for this computer. (I Do)
    • There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again. (doesn't help)
    • Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance. (Very likely since I ran the utility at: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 called MSICUU2.exe.)
    • You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable(do not think this applies - but might not understand all details of how this might have happened)
    • ------------------------------------------------------------------------------------------------------------------------------------------

    Thanks again to those taking the time to read this thread.

     

    Thursday, August 3, 2006 12:57 AM
  • Art:

     

    I think I see the issue. I apologize, I was way confused! I was under the assumption you are having WINDOWS activation related problems. :) Your Windows *is* okay, right? (just to doublecheck).

     

    wpa.dbl is only for Windows Activation use.

     

    Unfortunately, Office Activation is out of the scope of this forum. While we do support Office *validation*, activation is another story. I suggest heading to www.support.microsoft.com to have the technical support folks in Office look at the issue. Your office looks perfectly fine, I think it may be just a setting away to fixing the issue.

     

    -phil

    Thursday, August 3, 2006 2:25 AM
  • My apologies, I didn't realize it was that granular a board.

    Thanks for your time.

     

    Friday, August 4, 2006 1:15 AM
  • Hi Art5,

    I had a similar problem, all legal and still not able to validate. Very frustrating, and took me more then an hour to solve!!

    You probably already solved your issue, however for others running into similar office validation / activation issues / problems:

    After fresh install / reinstall / repair find :

    • Office 2002: data.dat.
    • Office 2003: opa11.dat.

    Both files are normally a few kb in size and are stored here:
    C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\DATA

    If you can't see the OFFICE\DATA folder, you need to show hidden files and folders in Windows Explorer, Tools, Folder Options, View.

    Rename the *.dat file to *.bak2 and move it to another location. (in case this procedure fails just rename to *.dat again and move it back to it's original location)

    Now you will be able activate your office installation again, and then validation is likely to work (it did for me), that is of you have a legal copy / key.

    Good luck

    Barney

    Tuesday, October 31, 2006 1:07 AM