Can I use Queues and Workflows to update Contact unsubscribe details in CRM 4? RRS feed

  • Question

  • If a Queue is set up in CRM to receive 3rd party (non-crm) unsubscribe emails, can i use workflows to find and update the related contact?

    We have a 3rd party newsletter mailer, external to CRM.
    We can get the mailer to forward unsubscribe emails to a CRM Queue.

    I am trying to figure out the logic to this problem.

    - an email with "UNSUBSCRIBE ME" in the subject hits the unsubscribe Queue in CRM
    - a workflow with ONCREATE EMAIL condition searches for "UNSUBSCRIBE ME" in the email subject

    - if true, is there a way to use workflow to match the email address to an existing email/contact in CRM?

    - once a match is found, I can update the 'do not contact' options on the related contact.

    Any pointers would be greatly appreciated!

    (I know there are 3rd party Apps that can do this and that CRM can be used as mailer, but unfortunately due to spending restrictions and internal politics, cannot purchase or change the current infrastructure!)
    Thursday, March 18, 2010 5:33 PM


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