locked
Install new hard drive, reinstall windows, cannot activate RRS feed

  • Question

  • I bought a computer from a local shop in March 2012 with Windows 7 Home Premium installed. I just bought a new solid state drive, but after much effort, I was not able to transfer my existing Windows installation to the new drive, so I reinstalled Windows on the new drive from scratch using the DVD-ROM that the vendor gave me with my computer. (Printed on the DVD disk is "Intended for distribution with a new PC.") Now when I try to activate the new installation using the product key stickered onto the DVD-ROM case, I get a message like "your product key is not valid." I called Microsoft to try to validate by phone, and the technician said that I have a retail version of Windows installed but my product key is for an OEM version and gave me no other information or help. What can I do?

    When I ran SFC, the response was "Windows Resource Protection did not find any integrity violations." When I went to the Windows validation Web site, the validation test ran and the only response was "Welcome to Windows" with links to other products. Here is the response from MGADiag. The product key listed does not match the one on the sticker on the case for the Windows DVD. Thanks in advance for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85765
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B17AB0EB-E6A3-4163-BA58-26AB62BEE6E3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B17AB0EB-E6A3-4163-BA58-26AB62BEE6E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85765</PID><PIDType>5</PIDType><SID>S-1-5-21-2814762580-3835900504-1302796081</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68AP-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="4"/><Date>20120320000000.000000+000</Date></BIOS><HWID>B46B3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7601.0000-2442012
    Installation ID: 020121774416866935891225728202166476741393397664915024
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 22860 minute(s) (15 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 9/15/2012 12:50:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:3:2012 01:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAHKLoSDgxPkJyOGI0St209FAEYj3Omp8hVgsucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      MSDM   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM
      MATS     MATS RCM

    Saturday, September 15, 2012 5:45 AM

Answers

  • 0xC004F050
    usually means that you've misread a character - either C/G or B/8 or Y/V are
    the most common.

     

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so
    don't bother trying unless you like the noise it makes :)

    an O/0
    is almost always a Q



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Gaxz Saturday, September 15, 2012 12:51 PM
    Saturday, September 15, 2012 12:47 PM
    Moderator

All replies

  • The Key in use here is the Default Key for Windows 7 Home Premium.

    It can never be activated.

    You need to change the Key to the one on your COA sticker using the Change Product Key link at the bottom of the System properties page.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Saturday, September 15, 2012 9:00 AM
    Moderator
  • Thanks for replying. When I do that, I get an error message that says "The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key and try again."

    The key I am using comes off the sticker on the plastic case that houses the disk I used to install Windows.

    Saturday, September 15, 2012 12:35 PM
  • 0xC004F050
    usually means that you've misread a character - either C/G or B/8 or Y/V are
    the most common.

     

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so
    don't bother trying unless you like the noise it makes :)

    an O/0
    is almost always a Q



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Gaxz Saturday, September 15, 2012 12:51 PM
    Saturday, September 15, 2012 12:47 PM
    Moderator
  • ...note that the Key *should be* on a COA sticker on the case of the machine, NOT on a sticker on the DVD case!

    It's formatted AAAAA-BBBBB-CCCCC-DDDDD-EEEEE-FFFFF


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 15, 2012 12:49 PM
    Moderator
  • That was it. The "8" is really a "B". I feel extremely dopey.

    Glad I didn't spend $200 on a new copy like I almost did when I got so frustrated.

    Thank you!

    Saturday, September 15, 2012 12:52 PM
  • BTDT! - I now carry a torch and magnifier around for this express purpose!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 15, 2012 1:05 PM
    Moderator