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Says Office 2007 is not genuine, but I think it is RRS feed

  • Question

  • I posted this in the wrong forum the other day so I'm moving it over here.  Hope someone can help me out

     

    I bought a copy of office off ebay.  The package was enclosed and sealed and has all the markings of legit software.  The product key was inside the package on the appropriate card so I don't think it could have ever been used.  I entered the validation code and the program installed properly.  Now it says it is not genuine, but this message only flashes up when I open outlook.  However, I do not know if it is bad software or my computer.  I just bought a new lenovo and it had the 60 day trail of office on it.  I uninstalled it, but I don't know if that is causing my conflict.   Any help would be appreciated.  I would like to be running a legal version of office, especially since I paid good money for it.

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {DC04942B-D581-45CA-A0DF-D62A6C18A138}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-7001_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC04942B-D581-45CA-A0DF-D62A6C18A138}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3615100634-1397574366-3247649439</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7522M9U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5HKT50AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20100204000000.000000+000</Date></BIOS><HWID>A6BB3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5H   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BCED6232AEC4D86</Val><Hash>gnfZdr7fp9pUcVCIrdqFnh3f/Yg=</Hash><Pid>89409-707-9166562-65400</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2022009
    Installation ID: 021111551772925832264030086494818293588216767705873026
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/1/2010 8:10:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:17:2010 12:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ8GEFTomkVI5Kp2ymBqxgKaYi8GtEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TC-5H  
      FACP            LENOVO        TC-5H  
      HPET            LENOVO        TC-5H  
      MCFG            LENOVO        TC-5H  
      SLIC            LENOVO        TC-5H  
      OEMB            LENOVO        TC-5H  
      SSDT            LENOVO        TC-5H  
    Wednesday, June 2, 2010 12:40 PM

Answers

  • Hello gth760x,

    If the packaging and discs and the CoA all have Office Professional 2007 on them, making this product present itself as a retail product for consumers, yet the installation disc installed and the product key activated an installation of Office Professional Plus 2007 with a Volume Licensing Product ID and Product ID Type ( Pid>89409-707-9166562-65400</Pid><PidType>14</PidType ), then this product is very likely a counterfeit and from what we have learned here on the forum, is probably a hi-quality counterfeit.

    Normally, the best advice in this case would be to tell you to send the product back to the seller for a full refund.  However, this standard advice may not be as effective as it usually is because at the moment, the Volume Licensing product key used to install the current installation is still a Genuine VLK that presumably has been issued to a legitimate Microsoft Volume Licensing customer somewhere.  Because the report is not showing this as a Blocked VLK or Invalid VLK, the problem is not nearly as obvious as it would normally be.  People who are familiar with the requirements of legitimate Volume Licensing would know this is still a bad situaton, but without the Nongenuine assessment and the status of either Blocked VLK or Invalid VLK, there is no glaring "smoking gun" to point to for corroboration of these findings.

    So, what to do?  Here are the options that I can come up with:

    1.  Do nothing but monitor the situation.  From a compliance check standpoint, your product is Genuine in that it currently passes Microsoft's compliance checks by Validating.  As long as it Validates, as far as Microsoft is concerned, it's Genuine.  We know from all of the available circumstances that the product is not properly licensed, so it falls in that area covered by that phrase that is at the end of the Validation Successful screen:  "Validation does not guarantee that the copy of Office installed on this computer is properly licensed."  Visit the validation site monthly, run validation, and if it comes to pass that one day it fails, know that you should be able to send it to Microsoft for a complimentary replacement.

    2.  Force the installation to become nongenuine, which will allow you to submt the product for evaluation and posibly qualify for complimentary replacement.  We know this installation is not right, but at the moment we can't prove it because the product key has not been abused enough to have been blocked by Microsoft.  One way to work around this is to change the installed product key to a known bad Volume Licensing product key for Office Professional Plus 2007.  This MS KB shows you how to change an installed product key:  http://support.microsoft.com/kb/895456/en-us  I will leave it up to you to search the internet for the required bad Office Professional Plus 2007 VLK.

    3.  Send an email to piracy@microsoft.com briefly describing your situation and include a link to this thread.  I would think that Microsoft's anti-piracy team would be very interested in getting their hands on high quality counterfeits for Office that are coming thru with Genuine VLKs--normally they come thru with Invalid (keys made up by a KeyGen program) VLKs.

    Good luck with whatever you choose, and keep us posted :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, June 4, 2010 12:39 PM

All replies

  • Hello gth70x,

    Does the retail packaging and the Certificate of Authenticity show this as Office Professional 2007 or Office Professional Plus 2007?

    Did this come in the clear hard plastic round-corner package with the pivoting disc tray, or in some other package?

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 2, 2010 2:10 PM
  • "gth760x" wrote in message news:f3ccd35e-bd18-49dc-9239-0f73f74fd65c...

    I posted this in the wrong forum the other day so I'm moving it over here.  Hope someone can help me out

     

    I bought a copy of office off ebay.  The package was enclosed and sealed and has all the markings of legit software.  The product key was inside the package on the appropriate card so I don't think it could have ever been used.  I entered the validation code and the program installed properly.  Now it says it is not genuine, but this message only flashes up when I open outlook.  However, I do not know if it is bad software or my computer.  I just bought a new lenovo and it had the 60 day trail of office on it.  I uninstalled it, but I don't know if that is causing my conflict.   Any help would be appreciated.  I would like to be running a legal version of office, especially since I paid good money for it.

     

     SNIP

     


    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    In addition to Dan's questions, as you purchased it through eBay, did this happen to be the route that your company sent you to purchase this product through their home use program?  As you show Pro Plus, this product is a volume licensed product that can only be legitimately purchased through a volume license agreement between Microsoft and a business (commercial or academic) and then an individual can purchase the product through their Home Use Agreement that was set up with Microsoft.  Any other use is in violation of the license agreement. 
     
    One other thing you said was the "product key being on the appropriate card."  Microsoft, on their retail packaging, affixes the license key sticker on the back of the slide out tray, not on a card in the package.
     
    If I were you I would be contacting the seller on eBay and demanding a full refund of cost and shipping as this product key will stop working some time in the future even though it hasn't yet.
     
    The pirates are sure getting good in counterfeiting the MS products.
    Wednesday, June 2, 2010 3:12 PM
  • I actually checked the packaging again and it wasn't a card.  The product key was on a sticker on the backside of the cd holder.  The packaging and the CD only say office professional and does not mention plus anywhere on it.  It did come in a rectangular plastic case with one filleted corner and a pull out case.  
    Friday, June 4, 2010 11:45 AM
  • Hello gth760x,

    If the packaging and discs and the CoA all have Office Professional 2007 on them, making this product present itself as a retail product for consumers, yet the installation disc installed and the product key activated an installation of Office Professional Plus 2007 with a Volume Licensing Product ID and Product ID Type ( Pid>89409-707-9166562-65400</Pid><PidType>14</PidType ), then this product is very likely a counterfeit and from what we have learned here on the forum, is probably a hi-quality counterfeit.

    Normally, the best advice in this case would be to tell you to send the product back to the seller for a full refund.  However, this standard advice may not be as effective as it usually is because at the moment, the Volume Licensing product key used to install the current installation is still a Genuine VLK that presumably has been issued to a legitimate Microsoft Volume Licensing customer somewhere.  Because the report is not showing this as a Blocked VLK or Invalid VLK, the problem is not nearly as obvious as it would normally be.  People who are familiar with the requirements of legitimate Volume Licensing would know this is still a bad situaton, but without the Nongenuine assessment and the status of either Blocked VLK or Invalid VLK, there is no glaring "smoking gun" to point to for corroboration of these findings.

    So, what to do?  Here are the options that I can come up with:

    1.  Do nothing but monitor the situation.  From a compliance check standpoint, your product is Genuine in that it currently passes Microsoft's compliance checks by Validating.  As long as it Validates, as far as Microsoft is concerned, it's Genuine.  We know from all of the available circumstances that the product is not properly licensed, so it falls in that area covered by that phrase that is at the end of the Validation Successful screen:  "Validation does not guarantee that the copy of Office installed on this computer is properly licensed."  Visit the validation site monthly, run validation, and if it comes to pass that one day it fails, know that you should be able to send it to Microsoft for a complimentary replacement.

    2.  Force the installation to become nongenuine, which will allow you to submt the product for evaluation and posibly qualify for complimentary replacement.  We know this installation is not right, but at the moment we can't prove it because the product key has not been abused enough to have been blocked by Microsoft.  One way to work around this is to change the installed product key to a known bad Volume Licensing product key for Office Professional Plus 2007.  This MS KB shows you how to change an installed product key:  http://support.microsoft.com/kb/895456/en-us  I will leave it up to you to search the internet for the required bad Office Professional Plus 2007 VLK.

    3.  Send an email to piracy@microsoft.com briefly describing your situation and include a link to this thread.  I would think that Microsoft's anti-piracy team would be very interested in getting their hands on high quality counterfeits for Office that are coming thru with Genuine VLKs--normally they come thru with Invalid (keys made up by a KeyGen program) VLKs.

    Good luck with whatever you choose, and keep us posted :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, June 4, 2010 12:39 PM
  • Thanks for all the great advice.  Everytime I open my office it says it is going to be marked non-genuine in x number days.  So I guess once that happens I can try to send it back to the seller or try to submit it to microsoft for evaluation.  Does anyone know how I might contact microsoft to get it evaluated. 

     

    Also, I just wanted to make sure that it was not the trial version I had installed previously on this computer conflicting with the current software.

    Monday, June 14, 2010 12:09 PM
  • Hello gth760x,

    When you go to www.microsoft.com/genuine and click on the Validate Office button, does it tell you that Office is Genuine or Nongenuine?

    Yours is an odd situation since you are reporting to us that you are seeing nongenuine notices regarding Office, and that it is counting down to being marked as nongenuine.  Yet the mgadiag report is telling us that the installation is Genuine.

    Could you follow the instructions for Method 1 in this MS KB article http://support.microsoft.com/kb/919895/?  The after restarting and reactivating, restart once more and go to www.microsoft.com/genuine and click on the Validate Office button.

    Then come back here and tell us if the installation is Validating or not.

     

    PS--I don't think the (now-uninstalled) Trial installation is the problem because the mgadiag report has nothing in it pertaining to the uninstalled Trial.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Tuesday, June 15, 2010 4:09 AM