CRM Outlook Client Customizability RRS feed

  • Question

  • Hello,

    We are using CRM 4.0 Rollup 5. Our users are unhappy with how the CRM for Outlook plug-in is handling scheduled Appointments and Tasks created in CRM.

    When a scheduled Appointment or Task is set in CRM for, say 11:00 AM, an Outlook reminder will appear that the task is due in 6 hours, or 5:00 PM in this example.

    1.  Where is this time coming from? We are US EST (-5:00 GMT) w/DST, and the system time on the servers are correct, so I'm not sure how the time is coming into Outlook this way.
    2.  Is it possible to set the reminder to appear 15 minutes before the appointment anywhere in CRM as you can in Outlook?
    3.  Is there any customization possible with the Outlook plug-in, or is it WYSIWYG?

    Thank you.
    Friday, February 12, 2010 9:45 PM


All replies