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    My store bought copy of Windows 7 has suddenly become non genuine.  I've read several of the other fixes and nothing has worked.  I really don't want to do complete reinstall if I can keep from it.  I'm running a home built PC with an Intel core 2 quad cpu at 2.4 ghz and 2 gb of ram that has run very good up to this point.  I downloaded and ran the diagnostic tool and got this error "C:\windows\system32\slwga.dll is either not designed to run on windows or it contains an error,  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support "

    It did run though and here is what it reported.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 51
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-6PJXX-QCJB8-PT9JJ
    Windows Product Key Hash: EV9YoEDvGGqTuUgeE4JHW4v9NGg=
    Windows Product ID: 00371-177-4263157-85720
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {0CA043B3-FBEF-4282-8B58-8158F05FA2F4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic: FCEE394C-69-800700c1_1BC0EFCD-167-800700c1_1BC0EFCD-142-800700c1_78155E4D-138-800700c1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CA043B3-FBEF-4282-8B58-8158F05FA2F4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PT9JJ</PKey><PID>00371-177-4263157-85720</PID><PIDType>5</PIDType><SID>S-1-5-21-85676557-1697349949-2218420876</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5KC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0605   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070608000000.000000+000</Date></BIOS><HWID>CBBB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:1:2010 21:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAIAAAAAAAAAAQABAAEAJJRsADoMiP0IhQqAPvoCpXTm4JZ6sGbuOmvMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR


    Any help would be greatly appreciated as I'm pulling out what little hair I have left.
    Thursday, December 2, 2010 11:42 PM

Answers

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    Hello detroit442,

    Sounds like your Norton is locked in a death match with some malware,  andthe collateral damage of that malware infection is causing systemic problems with your W7 installation.

    I'd backup data and do a clean installation.

    • Marked as answer by Darin Smith MS Monday, December 6, 2010 10:51 PM
    Monday, December 6, 2010 3:03 PM

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    "detroit442" wrote in message news:f3fab12e-7582-45c4-8ff1-30c666e6b144...

    My store bought copy of Windows 7 has suddenly become non genuine.  I've read several of the other fixes and nothing has worked.  I really don't want to do complete reinstall if I can keep from it.  I'm running a home built PC with an Intel core 2 quad cpu at 2.4 ghz and 2 gb of ram that has run very good up to this point.  I downloaded and ran the diagnostic tool and got this error "C:\windows\system32\slwga.dll is either not designed to run on windows or it contains an error,  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support "

    It did run though and here is what it reported.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 51
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-6PJXX-QCJB8-PT9JJ
    Windows Product Key Hash: EV9YoEDvGGqTuUgeE4JHW4v9NGg=
    Windows Product ID: 00371-177-4263157-85720
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:1:2010 21:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:
    Glad you quoted the error message you got - it gives us a BIG clue as to what may be the problem!
     
    Try the following
     
    1) re-register the dll file
    Open an elevated command prompt window
    at the prompt type
    REGSVR32   SLWGA.DLL
    and hit the Enter key - you should get a message back - what is it?
    If it says 'successful', reboot, and run the MGADiag again, and post back
    If it says anything else, please look for the file (C:\windows\system32\slwga.dll), and its properties, and post back with those details.
     
    2) (if 1 fails) replace the dll file with a copy from another working Win7 system - you'll probably have to do this in Safe Mode - reboot, and see if that helps. If not, then repeat 1 above and see if that helps.
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, December 3, 2010 10:00 PM
    Friday, December 3, 2010 7:31 AM
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    Thanks for the reply. I ran the  "REGSVR32   SLWGA.DLL" command and got this error.  "The module "SLWGA.DLL" may not (be) compatible with the version of Windows that you're running.  Check if the module is compatible with an x86 (32bit) or x64 (64bit) version of the refsvr32.exe "

     

    Details on the SLWGA.DLL

    Location:        C:\Windows\System32

    Size:              13.5 KB (13,824 bytes)

    Size on disk:   16.0 KB (16,384 bytes)

     

    Created:          Monday, ‎July ‎13, ‎2009, ‏‎7:36:22 PM

    Modified:          Monday, ‎July ‎13, ‎2009, ‏‎9:16:15 PM

    Accessed:         Monday, ‎July ‎13, ‎2009, ‏‎7:36:22 PM

     

    I also ran a malewarebytes and combofix to see if there were any nasties hiding.  I can post those reports if you like.  I do not have access to another machine running Win7.  The closest thing I have is a laptop with Vista.  By the way, I can only run this machine in safe mode.

     

    Thanks again for the help!

     

     

     

    Saturday, December 4, 2010 1:46 AM
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    "detroit442" wrote in message news:9bfcc622-882b-41af-9eda-5b8a9aa06a93...

     By the way, I can only run this machine in safe mode.

     

    Thanks again for the help!

     

    Now he tells me! <g>

    If the machine only runs in Safe Mode, then you have other problems besides Activation worries - Win 7 is designed to keep functioning in normal mode even if it shows as non-genuine.
    What happens if you boot to Normal Mode?
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 4, 2010 8:42 AM
    Moderator
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    Sorry I forgot to mention the safe mode, I'm new to Win 7.  I was using 2000 Pro before.  When the computer begins loading Windows I get an error message that says SLUI.EXE bad image either not designed to run on Windows etc. etc.  After I close that error window I get a grayish blue screen with the message at the lower right that says Windows 7 build 7600 not a genuine copy.  The hard drive activity light will stop blinking and nothing happens.  Not to muddy the water, but I did have a normal boot up and a Norton window popped up.  I already have Norton installed, but disabled with the msconfig command.  I declined the download and the machine worked.  I rebooted to test and got the same error and "not genuine" message.

     

    ***********************************************************************************************************************************************

     

    Update, I let the blue/gray screen sit for a while and it finally loaded.  Very strange.

     

    Thanks!

    Sunday, December 5, 2010 4:18 AM
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    "detroit442" wrote in message news:a2d90284-3d44-4d3d-ad28-23cd76f4e013...

    Sorry I forgot to mention the safe mode, I'm new to Win 7.  I was using 2000 Pro before.  When the computer begins loading Windows I get an error message that says SLUI.EXE bad image either not designed to run on Windows etc. etc.  After I close that error window I get a grayish blue screen with the message at the lower right that says Windows 7 build 7600 not a genuine copy.  The hard drive activity light will stop blinking and nothing happens.  Not to muddy the water, but I did have a normal boot up and a Norton window popped up.  I already have Norton installed, but disabled with the msconfig command.  I declined the download and the machine worked.  I rebooted to test and got the same error and "not genuine" message.

     

    ***********************************************************************************************************************************************

     

    Update, I let the blue/gray screen sit for a while and it finally loaded.  Very strange.

     

    Thanks!


    Not strange, really - you said the magic word 'Norton'.
    I suggest that you uninstall it completely, then run the Norton Removal Tool  - then install something a little less prone to trashing peoples' machines.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 5, 2010 3:13 PM
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    Hello detroit442,

    Sounds like your Norton is locked in a death match with some malware,  andthe collateral damage of that malware infection is causing systemic problems with your W7 installation.

    I'd backup data and do a clean installation.

    • Marked as answer by Darin Smith MS Monday, December 6, 2010 10:51 PM
    Monday, December 6, 2010 3:03 PM