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Office 2003 fails genuine validation after 2007 viewer installed RRS feed

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    I run Office Professional Edition 2003 that came with my computer purchased new from Gateway.  Recently, I applied a bunch of updates to my Vista installation and Office and afterwards, I'm getting a message that office apps aren't genuine even though I'm absolutely certain they are.  When it goes to the genuine site, it appears to be looking at 2007, not 2003.  Help!

    Here is the info from the Genuine Advantage diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {01FD0E07-11B7-4190-8B5C-D36689950C67}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01FD0E07-11B7-4190-8B5C-D36689950C67}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1868040844-304536876-2248860035</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6457                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.05   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061101000000.000000+000</Date></BIOS><HWID>05323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57956</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-1052007
    Installation ID: 068240571572241132610136852390148496258112421586061054
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ/0u0j9ngZeP1Qnshry9CbsrHysVjWc+vw=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 


    Friday, August 13, 2010 2:48 PM

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    Hello Ozling,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    The mgadiag report is programmed to ignore Office application viewer installations, therefore your statement "When it goes to the genuine site, it appears to be looking at 2007, not 2003." does not apply.

    The report says your Gateway MT6457 computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:44 PM
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    Well that was pretty unhelpful but I guess its worth a try.  I will say once again - I've never re-installed Office and I've never had a problem before I installed some updates recently using Windows Update.  I guess that's what they pay you guys for is to point the finger at someone else.
    • Marked as answer by Ozling Friday, August 13, 2010 10:09 PM
    Friday, August 13, 2010 10:08 PM

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  • Question
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    Hello Ozling,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    The mgadiag report is programmed to ignore Office application viewer installations, therefore your statement "When it goes to the genuine site, it appears to be looking at 2007, not 2003." does not apply.

    The report says your Gateway MT6457 computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:44 PM
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    My machine came with Office 2003 Professional.  I've been using this system for years without any issues with validation - this just happened after I applied some updates.  I've never taken the system in for repairs - ever - nor have I changed my installation other than doing things like downloading and using the Office 2007 viewer, etc.  Since I bought this system in 2007, I can't imagine Gateway or Sam's Club are going to be very interested in fixing the problem.

    Friday, August 13, 2010 8:43 PM
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    Hello Ozling,

      The error 114 is reported when the Office Product key matches the Product key that Microsoft licensed to itself for use by it's own employees.  It leaked to the internet some time ago, at which point Microsoft blocked it from further use.

      It is unlikely that Gateway included a copy of Office using a known pirated key. It may have been included by the retailer but it is also unlikely that Sam's Club would do that.  The most likely scenario is that the office was reinstall (for whatever reason) using this pirated key. Now since Office came with your PC from Gateway, then an Office reinstall disk and the Office Product key was also included with the PC.  I recommend uninstalling the current non-genuine, copy of Office and then install Office using the disk and key that came with the PC from Gateway.

    Thank you,

    Darin MS
    Friday, August 13, 2010 9:36 PM
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    Well that was pretty unhelpful but I guess its worth a try.  I will say once again - I've never re-installed Office and I've never had a problem before I installed some updates recently using Windows Update.  I guess that's what they pay you guys for is to point the finger at someone else.
    • Marked as answer by Ozling Friday, August 13, 2010 10:09 PM
    Friday, August 13, 2010 10:08 PM
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    Hello Ozling,

    You wrote, "I've been using this system for years without any issues with validation - this just happened after I applied some updates."

    That is a very common response we see from posters in the forum.  Office 2003 and 2007 (and Windows XP for that matter) do not have an internal software protection system like Windows Vista, Windows 7, and Offfice 2010 do, so unless you installed a separate checking program (which you did when you installed KB949810) or unless you visited www.microsoft.com/genuine and clicked on the Validate Office button, you would not necessarily know that your installation of Office was nongenuine.

    I have been participating in this forum for four years now so trust me when I tell you that you have nongenuine software installed.  It's not that it's fake or counterfeit, it's that you as a consumer should not have this type of license, and when consumers do have this type of license, it usually means they have been victimized somewhere along the line.

    If your Gateway came with a full paid version of Office preinstalled (not to be confused with the 60-day Trial of Office that manufacturers have been installing for years now), then that extra purchase (it would have cost $250-$350 extra) from Gateway would have been accompanied by genuine Microsoft hologrammed installation discs for the edition of Office that was purchased with the computer, and the white paperboard sleeve they came in would have a Certificate of Authenticity (CoA) affixed to the back of the sleeve.  Dig out your discs and have a look at them.  Do the discs have wording to the effect that they are Volume Licensing discs, or do they have wording to the effect that they are for distribution with a new PC only?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 11:14 PM