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You may be the victim of s/w counterfeiting? RRS feed

  • Question

  • I AM GETTING A MESSAGE OF "YOU MAY BE A VICTIM OF SOFTWARE COUNTERFEITING"YOU MAY BE A VICTIM OF SOFTWARE COUNTERFEITING".I got a similar message a few months ago, although at that time I managed after several attempts to validate my s/w and it to be passed as genuine. Can't seem to get the same success this time - although can't remember what i actually did last time ?
     
    Can you assist - Thanks Roland.
     
    Copy of report attached.
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-G2JGP-4WQ3F-G84KJ
    Windows Product Key Hash: eCN3sOMZKaVPKYR5Ubc/hKWOPSg=
    Windows Product ID: 76477-OEM-2169046-07351
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 372f34aa-7688-4927-9bcd-e38250bad551
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.722.0
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected
     
    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x800b0001
    WgaLogon.dll Signed By: N/A, hr = 0x800b0001
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\dpcdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\pidgen.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>372f34aa-7688-4927-9bcd-e38250bad551</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-G84KJ</PKey><PID>76477-OEM-2169046-07351</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1614895754-682003330</SID><SYSTEM><Manufacturer>VIAK8_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="3"/><Date>20051207000000.000000+000</Date></BIOS><HWID>0B8832EF0184225D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
    Saturday, March 17, 2007 8:34 AM

Answers

  • Roland Greenhalgh,

    The mgadiag report is showing that your system is experiencing Cryptographic Errors.

    Please try the steps below:

    --Cryptographic--

    For any cryptographic issues (not including the rare cryptographic errors resulting from DirectX 9.0c install):

    1) Go to http://www.microsoft.com/genuine/diag/

    2) Click "Start Diagnostics."

    3a) If it passes, then you are not having a "normal" cryptographic issue. Please post on the forums with a detailed description of the symptoms.

    3b) If you see "Failed Validation Self-help: Cryptography check" and text below will state: "Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue."

    4) Click the "Resolve Now" button.

    5) DO NOT BE ALARMED! Your browser will appear freeze, but it is just fixing the issue. Wait a minute or so.

    6a) If the fix was successful: you will see all the items listed with "Passed" in green and text at below that states: "Your computer is properly configured to run the Microsoft validation process. Click either Validate Windows or Validate Office to use the Microsoft validation process.

    6b) If the fix was not successful: You will see the text: "The following error(s) occurred while trying to repair your computer configuration. To learn how to resolve each configuration error, click More Information."

    7) If you are not able to resolve the errors on your own, click the "Submit a technical support request" link.

    8) Regardless if your issue was resolved (by the tool) or not, please post your results/feedback in the forums so we may better refine the tool to your needs.

    Saturday, March 17, 2007 3:15 PM