Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Email Router - attachment names are incorrect and have an ID appended to the beginning. RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    We're seeing an issue where attachments that are created through the Email Router have a weird ID appended to the front.

    {cid6159DA28CE043D4F918B304E4EC581DC@company.com}test.pdf

    This does not happen when you track emails through Outlook.

    Any ideas? I'm guessing it might have something to do with email forwarding.

    System information:

    • CRM 2011
    • Email Router with forwarding mailbox for incoming.
    • Update Rollup 11

    Monday, January 7, 2013 4:35 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    Funny you should ask. We just resolved this on Friday accidentally. It was resolved after we uninstalled and reinstalled the email router. We had to reinstall because of an issue with diskspace and the email router being corrupted.

    Hope that helps.

    • Marked as answer by nrodriEditor Tuesday, February 19, 2013 1:16 PM
    Monday, February 18, 2013 2:48 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have exactly the same problem! No ideas??
    Monday, January 21, 2013 2:35 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    We're currently working with Microsoft Support. It's leaning towards a bug, but they are getting me more details as for the cause of the bug. I'll keep this topic updated.
    Wednesday, January 23, 2013 3:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Same problem here...
    Tuesday, January 29, 2013 2:23 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Microsoft Support is still working on this issue. I'll post the solution when one is found.

    Tuesday, January 29, 2013 2:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks!

    Tuesday, January 29, 2013 2:27 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Are there any news regarding this problem?

    I've got a customer with the same behavior with UR 11.
    But they are not using a forwarding mailbox.
    The e-mail router is configured to access directly the mailbox of the queue.

    Monday, February 18, 2013 2:45 PM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Funny you should ask. We just resolved this on Friday accidentally. It was resolved after we uninstalled and reinstalled the email router. We had to reinstall because of an issue with diskspace and the email router being corrupted.

    Hope that helps.

    • Marked as answer by nrodriEditor Tuesday, February 19, 2013 1:16 PM
    Monday, February 18, 2013 2:48 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thank you for your response.

    Yes, this fixed this problem on both environments (test and productive). Thank you!

    Friday, February 22, 2013 1:51 PM