Answered by:
HP oem activation

Question
-
I have a 2 month old HP tx2 notebook. IE crashed with a BSOD and upon recovery I have a notice on the bottom of the desktop that says this copy of windows in not genuine. When I reboot it says I must activate. When I try it fails and the only options are new product key or contact HP. I called HP and they said to use the key off the bottom of the computer which does not work. They then want me to do a complete reinstall which is quite unacceptible with all the work it took to get this new machine loaded to work with. Is there any way out of this short of starting over? Can i buy a new license and by sure it is going to take. Buying a ney copy of home premium unfair but is way better than all the work I would have to do otherwise. The OS is home premium 64 bit. I would not want to install a new copy because of the driver issues (touchsmart), just want to use the key. BTW why do oem versions no longer have phone support?Sunday, July 19, 2009 3:34 AM
Answers
-
Hello Stew57,
Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Alternate steps to change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
I hope that helps,
Darin MS- Marked as answer by Darin Smith MS Thursday, July 23, 2009 7:11 PM
Thursday, July 23, 2009 7:11 PM
All replies
-
Hello Stew57,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/f45f12f4-4ad0-4803-931d-d93b9d3ab187.
6) In a reply post, paste the Diagnostic Report
Thank you,
Darin MSMonday, July 20, 2009 9:14 PM -
Here is the report. Hopr you can help. Everything seems to work and I don't see a number of days left limit when i get the activation popups.
Thanks Mark
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {21454609-37FB-41D9-B204-8307FAAF6FE8}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21454609-37FB-41D9-B204-8307FAAF6FE8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4136274365-4207230922-1458208697</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP TouchSmart tx2 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20090217000000.000000+000</Date></BIOS><HWID>A9313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65826</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500061-02-1033-6002.0000-1992009
Installation ID: 013983380086072692950501506832097876367862599763190122
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F032.HWID Data-->
HWID Hash Current: PgAAAAIAAgABAAEABAACAAAABAABAAEA6GHKSu4tybTasBAznPyYkY3vIoLy9OCPLeL8sxWg7t025KxWfig=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 3045
FACP HP 3045
HPET HP 3045
BOOT HP 3045
MCFG HP 3045
SLIC _ASUS_ Notebook
SSDT AMD PowerNowMonday, July 20, 2009 9:39 PM -
I am having exactly the same issue with a 14 month old HP laptop ... and I got the same results as the previous user when running the diagnostic. How can I fix this without having to buy a new copy of Windows? I've already paid for it once; why should I have to do it again?Monday, July 20, 2009 11:49 PM
-
Hello Stew57,
Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Alternate steps to change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
I hope that helps,
Darin MS- Marked as answer by Darin Smith MS Thursday, July 23, 2009 7:11 PM
Thursday, July 23, 2009 7:11 PM -
There is no phone option. There is:
Buy new product key online
Try a different product key
Contact Hewlett-Packard to help resolve this problem
Have tried option 2 and 3 to no avail. I would try option 1 if I could be assured it would work without loss of data. HP says to reinstall the OS. They told me Microsoft does not support OEM installs. Why not?
Thanks
Mark
I forgot to mention that when I try to input a new key I get an 0xC004E003 error.Thursday, July 23, 2009 10:19 PM -
Is it just the OEM versions with no phone support? Is there a number you can give us? I can not find a worknh number on the web.
ThanksTuesday, July 28, 2009 1:07 AM -
Updates work fine and all my software works as well.The desktop background does not work and it has the not genuine at the right bottom corner. I guess it is not worth a reinstal to get rid of the nags. There is a teen down the street that says he can use some hack (I think that is what he called it) to get the activation to work. He said if the nags bother me too much to let him give it a try. I guess I may eventually as noone else can help and the worse that can happen is I have to reinstal anyway. Wish I had real support but I guess OEMs are out.
Thanks anyway.Friday, July 31, 2009 12:28 PM